Project Coordinator

**JOB PROFILE**:

- Job Title:

- Project Coordinator
- Division:

- Operations
- Subdivision:

- None
- Reports to:

- Chief Operating Officer

**WORKING RELATIONSHIPS**:

- Internal:

- Sales
- Support
- Finance
- Internal Systems
- External:

- Clients
- Suppliers
- 3rd Party Providers

**JOB SUMMARY**:

- Main purpose of position:

- CipherWave is a South African internet connectivity, voice and storage solutions provider that provides a range of products and solutions for connectivity, communication, and data storage Cipherwave own and manage network infrastructure to provide efficient, speedy service and support that our customers.- All customer projects and implementations are delivered within the committed time frames while ensuring profitability of the project
- Oversee, facilitate, and drive all the necessary end-to-end requirements in terms of successful project implementation (From project planning, to implementation, to Service & Project Delivery)
- Manage communication internally and externally to ensure the customer as well as the relevant CipherWave team members are up to date with the progress on the projects
- The smooth and timeous running of all department projects, adherence & maintenance of procedures
- Data capturing
- Responsibilities and duties:
**Operations**:

- Order Processing, Placement & Expediting
- Supplier relationship building and management (SLA)
- Escalation management within the business wherever necessary
- Document Integrity checks as supplied by other departments
- Product understanding
- Support of other departments and effective representation of the Projects department within the entire work environment
- Assist with the management, storage and safe keeping of all inventory

**Projects**:

- Managing projects through the entire life cycle in respect of cost, time, and requirements
- Monitoring and securing project delivery according to timeframes committed to the customer
- Pre-identification and resolution of project issues
- Defining and follow up on agreed action plan with customer/suppliers to achieve project goals
- Collaboration with internal and external teams to ensure that the project is progressing in accordance with the delivery timeframes
- Ensuring project documentation where necessary is updated frequently and in agreement with the customer
- Maintaining frequent updates with all stakeholders
- Communicating with sales or the technical team wherever necessary in the event of a change to the initial project scope

**Customer Liaison**:

- Customer relationship building and management of customers’ expectations
- Responding to customer’s technical questions by using internal resources, processes, and tools
- Maintaining frequent project updates with internal & external customers
- Ensure the final project sign-off by the customer

**Admin**:

- Ensuring the project billing is on time and in accordance with the finance department billing cut-off dates
- Internal departmental feedback and relationship building
- Desired skills & experience
- Computer Literate (Microsoft)
- Self-starter with specific attention to detail
- Excellent admin & communication skills
- Ability to work under pressure
- Time management with an ability to work according to deadlines
- Self-supervision as well as being able to work in a team environment
- Self-motivated & customer orientated
- Minimum experience:

- At least 2 years’ experience in Projects / Project Management / Fibre / Cloud / Security / Voice(VOIP)
- Own transport
- Exposure to an ISP/ICT/Telecoms environment preferred
- Customer interaction preferred
- Sage X3 knowledge preferred
- Salesforce Experience
- ICT Technical Background
- Minimum qualification:

- Matric Certificate
- Project Management Certificate
- Postgraduate Diploma in Project Management
- Additional requirements:

- Order Implementation
- Inventory Management
- Procurement
- Supplier Management
- Projects Process Management
- Cancellations Management
- Operational efficiency and excellence