IT Team Leader

14 hours ago

Johannesburg, South Africa FirstRand Full time

Job Description

To manage the allocation and quality of work within area of responsibility- Hello Future IT team leader
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.- Are you someone who can:

- Provide guidance, support, and mentorship to team members, fostering a positive and collaborative work environment.
- Demonstrate a strong understanding of IT systems, infrastructure, and technologies to provide guidance and support to the team when needed
- Identify and resolve technical issues and challenges, both independently and by collaborating with team members and other stakeholders.
- Effectively communicate with team members, stakeholders, and other departments to ensure alignment, manage expectations, and facilitate collaboration.- Have a certificate or Diploma in computer science, information systems, or related fields
- Have 3 to 5 years of experience in a similar environment
- Key responsibilities:

- Supervision and performance management of the team
- Driving team training and development needs
- Will be responsible for the management of the core processes and ensuring that the correct procedures are applied, and transactions/procedures are processed and followed by the Operational Specialists
- Call Quality Management (CQM) of random sampling for call monitoring for the Industry
- Ongoing service management of the Industry client portfolio
- Responsible for the management of daily client service requests
- Responsible for proactive client service and satisfaction, through direct personal action or referral to alternate sources
- Responsible for improving the BMI, consult (Buzz) and Voice of the Customer survey results and exceeding predetermined service standards- You will have access to:

- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate- We can be a match if you are:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do itJob Details

Application Closing Date

15/02/24

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