Night Receptionist

**Job Advert Summary**:
**Minimum Requirements**:

- Fluent in English (verbal and written); additional languages are an advantage.
- Professional appearance and excellent interpersonal skills.
- Strong mathematical and administrative abilities.
- Proficient in MS Office (Excel, Word) and hotel software (preferably OPERA).
- Outstanding organizational and time management skills.
- Ability to remain calm and act decisively under pressure.
- Customer-service oriented, with a proactive and solution-focused mindset.
- Comfortable working night shifts and independently managing responsibilities.

**Duties and Responsibilities**:

- Handle all late check-ins and early check-outs in a courteous and professional manner.
- Complete the “End of Day” procedures in the hotel’s Property Management System (PMS) and generate financial reports.
- Manage online and phone reservations, in collaboration with the central reservations team.
- Verify guest payment methods and process payments in line with check-in/out SOPs.
- Collect and record all required guest information (ID/passport copy, contact details, payment data, nationality, etc.).
- Review and resolve outstanding charges or financial discrepancies.
- Allocate rooms for arriving guests, particularly during morning hours prior to team handovers.
- Serve as the primary guest relations contact at night, addressing complaints and escalating to relevant HODs when needed.
- Coordinate with housekeeping to ensure rooms meet guest expectations and manage special room requests.
- Confirm group reservations and arrange tailored services for VIP guests.
- Promote and upsell additional hotel services and amenities.
- Maintain accurate and updated records of reservations, payments, and guest profiles.
- Organize guest transport and logistics services when requested.
- Assist the Night Auditor with audit-related tasks and reporting.
- Review and summarize guest feedback/reviews for inclusion in morning briefing documents.
- Respond to and fulfill all after-hours guest requests.
- Work closely with security to ensure the safety and integrity of the premises during night hours.