Business Continuity Specialist

**Why should you join dLocal?**

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

Be the Business Continuity Specialist guiding dLocal’s operational resilience strategy, elevating incident response, continuity planning, and risk management across markets and partners.

Act as a bridge between global standards and local execution, ensuring payment operations continuity for merchants by aligning people, processes, and platforms across time zones.

Partner with processors, acquirers, card networks, APM providers, and issuers to proactively reduce risk and minimize impact when incidents occur.

Establish clear continuity metrics and routines that protect the merchant experience and support scale.

**What will I be doing?**:

- Lead end-to-end incident management for critical operational events, from triage to resolution, coordinating internal teams and external partners to restore service quickly.
- Run war rooms when needed, ensure timely stakeholder updates, and manage status communications for CS/AM, merchants, and partners.
- Own and continually improve operational playbooks and runbooks for major scenarios (degradations, partner outages, configuration errors, go-live hypercare).
- Drive root-cause analysis and post-incident reviews; track corrective and preventive actions to closure and ensure learnings are institutionalized.
- Conduct business impact assessments with Product, Engineering, Operations, Risk, and Compliance; define practical RTO/RPO targets and escalation paths.
- Plan and execute BCP/DR tests with processors, acquirers, and APMs; validate failover paths and data integrity, document gaps, and implement fixes.
- Monitor continuity KPIs and SLAs; partner with Data/BI to surface dashboards for incident trends, MTTA/MTTR, and merchant-impact analytics.
- Strengthen vendor and partner operational governance (SLAs, escalation matrices, hotlines, and incident exercises) to reduce recovery time.
- Support merchant go-live readiness for high-impact launches, including credentials checks, data validations, and structured hypercare.
- Maintain high-quality documentation of incidents and decisions in Jira/Confluence; ensure auditability and traceability.
- Participate in on-call rotations and be available for time-critical coordination across multiple time zones when required.

**What skills do I need?**:

- 4-6+ years in payments/fintech operations, business continuity, incident management, merchant operations, or partner/processor support.
- Strong familiarity with the payments ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations).
- Proven experience leading cross-functional incident response, performing root-cause analysis, and driving corrective actions end-to-end.
- Ability to design, test, and improve continuity playbooks and BCP/DR exercises with internal teams and external partners.
- Excellent communication and stakeholder management; calm under pressure, merchant-centric, and action-biased.
- Proficiency with Sheets/Excel and ticketing/documentation tools (e.g., Jira/Confluence); comfort with data-driven decision-making.
- Fluency in English; additional languages are a plus.
- Bachelor’s degree in Business, Engineering, Economics, or related field.

** What do we offer?**

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Remote work: work from anywhere or one of our offices around the globe*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections
- dLocal Houses: want to rent a house to spend o