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Customer Service
2 weeks ago
**Full Job Description**
We are an established call centre based in CBD looking to expand our workforce.
We are looking for dynamic agents, who learn quick and want to earn a lot of money.
**Requirements**:
- English with any other South African language is required, preferably Xhosa or Zulu speaking.
- Basic math
- Previous sales experience would be advantageous
- Verbal and written communication
Duties include but is not limited to:
- Contacting prospective client
- Capturing of client data
- Building relationship with clients
- A strong focus on customer retention.
- Aftersales service.
- Order processing.
- Customer service.
- Customer data maintenance.
- Resolve any customer queries.
- Meeting of set targets.
- Daily administration.
- Communication
- Ability to listen and solve problems
- Teamwork
- Time management
- Empathy
- Negotiation skills
- Positive attitude
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
- Customer service and people skills
- Extroverted, friendly, confident, and driven personality to actively meet set sales targets
- Strong communication, interpersonal and emotional intelligence skills
- Debt Review experience is advantageous
- Computer literate with a working knowledge of call centre systems and operational regulations
We offer
- commission structure
- Growth opportunities
- Daily incentives
- Dynamic fun working environment
If you are looking to build a career out of your next job, having fun and making lots of money along the way, this is the right place for you.
**Job Types**:
Full-time, Permanent
**Minimum Requirements**
- Matric.
- Proficient in MS Word, MS Excel and Outlook.
- Experience in programs relating to sales and order processing.
- Minimum of 1 year experience in a similar role.
**Basic Requirements**:
Main Activities:
Dealing with both inbound and outbound calls
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative and account related queries
To always achieve customer satisfaction
To action customer instructions in an efficient and timorous manner
To action administrative requirements related to customer account management
Enthusiastic
Dynamic
Driven & Goal orientated
Flexible
Take ownership of tasks
Self-motivated
Shows initiative
Enjoys a challenge
Thinks outside the box
**Salary**: From R6,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
