Junior Ict Support Technician

3 days ago

Somerset West, South Africa Interfront SOC Ltd. Full time

**Responsibilities/Tasks**:

- Support the on-going implementation of the IT Strategic plan.
- Build and maintain full understanding of Interfront’s technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and/or clients.
- Report to ICT Team lead and provide input and support on all ICT projects.
- Maintain Service-levels (Availability and Capacity planning, IT service continuity and Information security)
- Support Service transition (Change management, Service asset and configuration management and Release and deployment management).
- Support Service operation (Event and incident management, access management, request tracking and fulfilment).

**Minimum Requirements**
- Relevant tertiary qualification in Information Technology or relevant work experience
- 1+ years’ experience and working knowledge Windows desktop.
- 1+ years’ experience with Endpoint devices (laptops, smart phones, etc)
- 1+ years’ experience with Microsoft product suite
- Experience working with and supporting internal end-users

**Skills and Knowledge that would be an advantage**
- Microsoft Office 365 exposure
- Experience in vulnerability/patch management solutions (WSUS)
- Familiarity with Cobit/ITIL.
- Basic exposure to Networks.
- Experience with user management on Microsoft Active Directory Services
- Certification in Linux and/or Windows a plus.
- Hands-on experience and knowledge of Networking and VPN.
- Experience with End Point security (encryption, AV)

**Personal Profile**
- Strong troubleshooting skills.
- Organized, structured and attention to detail.
- Strong willingness to learn
- Curious mindset
- Ability to work in a team or alone.
- Self-starter.
- Customer focused.
- Adaptable (ability to quickly learn new technologies as required).
- Excellent communication skills, both written and verbal.

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