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Regional Technology Manager

2 weeks ago

Durban, South Africa G4S Full time

Job Introduction

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Regional Technology Manager based at our operations in Durban

Reporting to National Operations Manager, the main purpose of the role is to

Manage Technology for specified geographic regions which include but not limited to; adhoc, routine maintenance, projects installation, sales and profitability of the BU.

The incumbent will be expected to be results driven and to live the values of the organisation.

Main Responsibilities**Effective management of the technology contract financial performance**

Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour.

Initiate cost saving model and controls

Gross Margin Management
- Overheads control
- Contract profitability
- Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.

Existing Revenue Growth

Manage the contract cash flow and oversight of invoice documentation and accuracy of information

**Effective management of staff**
Effective Organization
- Staff turnover analysis, proper allocation of staff to work flow and job requirements.
- Liaison with sub-contractors re installation requirements

Development
- Succession Planning and Employment Equity
- Employee development training
- Interventions, meeting of employment equity goals and personal development plan

Leadership
- Staff motivation levels
- Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
- Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
- Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

**Effective management of operations**

Managing the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract

Client retention and customer service levels
- Ensuring that all required formal customer meeting are scheduled, attended and minuted.
- Maintenance of positive customer relationships

Quality Management/Ops Process management - adherence to quality standard
- Conduct and oversee quality controls and inspections (including sub contractors)

Shared Best Practice
- Specific examples of implementation of BP from other regions

**Effective management of business development function**

New business development
- Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.

Competitors evaluations
- Demonstrate a thorough understanding of the competitor environment faced by the region.
- Formal Security Management Training advantageous
- Electronic Security Services Management (3yrs - Management or similar)
- Extensive experience w.r.t. implementation of the following systems:

- CCTV
- Access Control
- Intruder Detection
- Time & Attendance
- Experience in Sales of Corporate (Large) Projects
- Control Room Service experience
- Financial Management relative to Security Industry
- Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management.

**Software Requirements**:
**Software Knowledge Level**:

- Broad knowledge of Time and Attendance
- Broad knowledge of Access Control
- Broad knowledge of CCTV
- Strong knowledge base on communication protocols i.e. TCP/IP
- Basic Computer literacy and proficiency
- Windows 98 / 2000 / XP / Vista / Windows 7
- MS Office Suite (Full)

**Hardware Knowledge Level**:

- Broad knowledge of Time and Attendance Hardware
- Broad knowledge of Access Control Hardware.
- Broad knowledge of CCTV
- Broad knowledge of Alarms
- Broad knowledge of Electric Fencing
- Broad knowledge of Gate Motors
- Broad knowledge of Intercoms
- Broad knowledge of PA systems
- Strong knowledge base on communication protocol wiring i.e. CAT5.

Package Description

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.