Administrator (IT Financial Services)

**Purpose of the Job**:
Value Proposition

Role Purpose

The purpose of Administrator role is to provide administrative and organizational support to the IT Financial Services portfolio team, ensuring they are fully supported and enabled to deliver objectives. The Administrator role is a highly collaborative role, partnering with team members to understand their needs to deliver the right solutions, while acting as a trusted partner. This role further serves as the face of administrative and organizational support services to both internal and external stakeholders, providing an exceptional customer service experience.

Day-to-day responsibilities include engaging with team members and their requests, assisting with invoices, managing stakeholder diaries, preparing documentation and correspondence, organizing meetings, managing onboarding of new team members, booking travel and overseeing the general running and efficiency of the office.

**Job Objectives**:

- Organise and schedule appointments and meetings and ensure all meeting arrangements are in place (e.g. meeting invites; links shared with relevant stakeholders, meeting rooms booked, access to office arranged, etc.).
- Book conference calls, boardrooms, pool cars and accommodation assist with travel arrangements for senior managers.
- Execute general administrative duties including typing, copying, binding, scanning, etc. Assist with preparation and formatting of executive presentations.
- Ensure urgent communication requests are prioritised and attended to.
- Produce and distribute correspondence including memos, letters and forms.
- Compile accurate minutes of meetings and distribute timeously.
- Maintain resource lists for all teams.
- Develop and maintain filing systems for all relevant documentation including computer and manual filing systems.
- Support in the development and implementation of an invoice tracking system.
- Maintain up-to-date employee leave control.
- Coordinate repairs to office equipment.
- Greet and provide general support to visitors.
- Timeously resolve all administrative issues.

**Qualifications**:

- Grade 12 certificate - (essential).
- Diploma in general administration - (preferred).

**Experience**:

- +2 years’ experience in an administration role with good exposure and knowledge of general administration office practices, tools and processes - (essential).
- Strong level of proficiency with MS?Office (Outlook, Excel, Word, PowerPoint) - (essential).???
- Experience working in an IT environment - (desired).
- Experience in a retail?or FMCG?environment - (desired).?

**Knowledge and Skills**:

- Energetic and vibrant, enjoys working in a dynamic, fast paced environment.
- Well-developed interpersonal skills - able to interact, engage and maintain professional relationships with people at all levels of the corporate structure.
- Able to work under pressure, prioritize and balance numerous competing demands in a high-volume, high pressured, fast-paced working environment.
- Organized and detailed - Plans, coordinates and executes functions, practices and procedures to realize business unit goals and objectives.
- Customer orientated - Committed to providing high-quality customer service. Ensures customer needs are understood, problems timeously resolved, and expectations met.
- Excellent written and verbal communication skills ability to convey information and data clearly, accurately and succinctly.
- Good problem-solving skills - Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions.
- Personal integrity - Has good judgment and discretion to manage and maintain confidentiality. Takes accountability for actions and mistakes.
- Comfortable with change and adapting to different requests.

**Applicant Feedback Policy**: