Head: Student Recruitment

**Direct Reporting Line**:
Sales Operations Manager
**Varsity College **is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE Varsity College, Durban North Campus has a vacancy for a Head: Student Recruitment.**

**Duties and Responsibilities**:
**Presentations (Undergraduate and Postgraduate)**
- Monthly booking and presentation target achievement as per set schools priority targets and final year undergraduate students for postgraduate studies.
- Weekly report on schools to manage sales team by priority and owner (Senior Student Advisor/Student Advisor) for presentations completed, booked, contacted and uncontacted.
- Weekly report on each sales team members achievement to weekly presentation target.
- Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

**Database Collection (Undergraduate and Postgraduate)**
- Achievement of monthly schools database collection target as per set schools priority targets.
- Achievement of final year undergraduate database collection target.
- Weekly report on each sales team members achievement to weekly database collection target.
- Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

**Interviews (Undergraduate)**
- Achieve weekly, monthly and annual campus interview target.
- Weekly updated breakdown on campus interview count by priority for campus, Junior Student Advisors, Student Advisors, Senior Student Advisors.
- Weekly report on each sales team members achievement to weekly interview collection target.
- Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

**Applications (Undergraduate and Postgraduate)**
- Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

**Admissions (Undergraduate and Postgraduate)**
- Oversee the admissions funnel with each staff member to ensure that sales does what is required to push students through to offer status including securing all necessary correctly certified documentation.
- Drive payments of pre-registration fees upon acceptance with sales team.
- Work closely with admissions to ensure that offers are issued and admissions are approved accurately and timeously.

**Registration (Undergraduate and Postgraduate)**
- Achieve new undergraduate and postgraduate student registration campus target.

**Quality Sales Management (Undergraduate and Postgraduate)**
- Training of new sales staff on presentation and interview script, product knowledge, STASY and all sales processes to ensure they are ready for national sign-off.
- Training and development of Sales Team in order to prevent staff from unnecessarily progressing through Sales Tracking.
- Fostering Team relations and building trust with team.
- More effective communicating to achieve better motivation within Sales Team.
- Ownership of the Sales process, tactical thinking, strategic orientation and capacity planning.
- Data integrity across all reporting platforms to meet the quarterly targeted benchmarks set by National Office.
- Timely submission of sales related reports on a weekly basis.

**Customer Service**
- Conduct regular school relationship check-in's to ensure the Sales team are delivering the required level of customer service.
- Regularly monitor Sales teams service delivery to ensure they are adhering to required response turn-around times and conducting themselves professionally in all customer interactions.
- Based on Mystery shopper results were required put corrective actions in place to ensure Sales teams meet the required standards.

**Competencies Required**:

- Interpersonal and communications skills
- Problem solving skills
- Best suited to a friendly, tenacious, target driven and organised person who works accurately and is able to handle pressure
- Coaching and mentoring skills
- Time management skills

**Minimum Qualification Requirements**:

- Minimum of Advanced Diploma or Bachelors Degree (NQF Level 7)
- Postgraduate qualification advantageous

**Minimum Work Experience Requirements**:

- Minimum of 4 years management experience and 5 years sales & marketing experience.

**Special Conditions**:

- Own car and driver's license required.