Restaurant Reservation Agent

1 week ago

Johannesburg, South Africa The Change Lab Full time

KEY ROLES & RESPONSIBILITIES
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of tables available as well as their location and layout.
- Knows the selling status, rates, restaurant policies and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Processes and Monitors advance deposits on reservations.

KEY ROLES & RESPONSIBILITIES
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Making arrangements for clients travel programs.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.

EXPERIENCE
- Minimum of 2 Years’ experience in an upscale fast paced and upscale establishment.

**Job Types**: Full-time, Permanent

**Experience**:

- Reservation agent: 2 years (required)

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