System Technician

1 week ago

Cape Town, South Africa Stowe Holdings (Pty) Ltd. Full time

JOB PURPOSE

The purpose of the job is to provide a focal point for customers to contact Stowe’s support-departments for assistance. The System Technician receives and responds to any inquiries or requests for technical assistance from customers. He/she provides possible solutions, assigning support actions to other departments where needed.

**KEY RESPONSIBILITIES**

**Customer Service**
- Professionally respond to and assist with all customer queries
- Remain courteous, tactful, honest and professional in all communication with other parties
- Regularly update all customers with progress-information and estimated times to completion
- Regularly follow-up on outstanding queries with other entities who are involved with specific requests
- Adhere to and comply with all commitments made
- Remain calm and collected in adverse situations
- Be alert to deteriorating customer-service within the environment and intervene directly or by escalation.

**Support
- or Information-requests**
- Telephonically and remotely identify, diagnose and resolve all requests to the best of his / her capability
- Retain ownership of support-call and diligently manage to resolution
- Escalate to other support-entities (colleagues, other departments, other service providers) where personal resolution is unachievable
- Assess the need for onsite-support against the high cost thereof
- Monitor time spent on remote request-resolution to ensure resolutions (own or other entity) are achieved within contractual service-level obligations
- Recognise and alert the team leader of trends in customer calls
- Perform research and continued effort towards education for the purpose of improving knowledge
- and experience-levels in the products supported by the company

**Record Keeping**
- Before creating a new support
- or information-request record verify that the same request is not captured already.
- Create the initial record for & accurately capture any reported support
- or information-request in the call-logging software
- Ensure that all auxiliary fields in the call-logging software are completed accurately and updated as further information becomes available (e.g. call-source, contact-details, CI-selection, call-categories, severities, etc.)
- Accurately capture all information pertaining to resolution-attempts in the journals
- Escalate observations where the call-logging software is incorrect or incomplete in order to further improve accuracy of records

**Policies and Procedures**
- To adhere to Stowe’s company policies and procedures code and regulations
- You may be required to conform the legitimate instruction of any employee in authority over yourself, which is not stipulated in your job description.

**Competencies**
- Attention to detail
- Initiatives and Self-motivation
- Interpersonal relationships
- Professionalism
- Good written and verbal Communication skills
- Good time-management
- Technical skills

You may be required to work overtime outside the scheduled shift
- and standby-allocation on management request.

Pay: R7 000,00 - R9 000,00 per month

Work Location: In person

Application Deadline: 2025/05/21

  • Security Systems Technician

    3 days ago

    Cape Town, South Africa Piezo Corp Pty Ltd Full time

    The role of the technician is to perform installation and maintenance of new and existing security systems. The technician will report directly to the technical manager and function as an active member of the technical department. Your role would involve cabling, testing of systems, programming/commissioning various security systems ranging from intruder...

  • System Technician

    3 days ago

    Cape Town, South Africa UT Information Technologies (Pty) Ltd Full time

    **This is a 1-3 Years Project Contract based on Performance and Project being renewed** **Position** System Technician **Start Date: ASAP** **Job Purpose**: To render a professional technical service through installation, test and evaluation, maintenance and repair of products as well as systems in support of the local and international commercial...

  • Junior Security Systems Technician

    1 week ago

    Western Cape, Western Cape, South Africa Business in Parow Industria Full time R72 000 - R108 000 per year

    The role of the junior technician is installation and maintenance of new and existing security systems. The technician will report directly to the technical manager and function as an active member of the technical department. Your role would involve cabling, testing of systems, various security systems ranging from intruder alarms, access control and CCTV...

  • Shipboard Automation Technician: Systems Troubleshooter

    2 weeks ago

    Cape Town, South Africa Crew Life at Sea Full time

    A maritime employment service based in Cape Town is seeking an experienced Automation Technician. The role involves conducting regular maintenance, troubleshooting automation systems, and working closely with the engineering department. Ideal candidates will have at least 2 years of maritime experience, a technical qualification, and strong problem-solving...

  • Life Support System Technician

    18 hours ago

    Cape Town, Western Cape, South Africa Eram Talent Full time R800 000 - R1 200 000 per year

    Eram Talent is seeking an experienced Life Support System Technician/Specialist to join a prestigious project in Saudi Arabia. In this role, you will be responsible for the operation, maintenance, and troubleshooting of sophisticated life support systems used in aquatic facilities and environments. The ideal candidate will possess strong technical skills and...

  • Process Control Systems Technician

    4 days ago

    Cape Town, South Africa Eram Talent Full time

    A leading talent acquisition company in Saudi Arabia is actively seeking a Process Control Systems Technician to join a dynamic team supporting a leading client in the Oil and Gas sector in Saudi Arabia. In this vital role, you will be responsible for the maintenance, troubleshooting, and optimization of process control systems to ensure operational...

  • Senior Systems Support Technician

    3 days ago

    Cape Town, South Africa Syntell Full time

    **VACANCY: Senior Systems Support Technician** **(REF: #SST)** **Contract Type: Permanent** **Location: Cape Town** **Reporting Line Manager: National System Support Manager** - Install and configure of new hardware and Software. - Monitor and Maintain systems and infrastructure. - Carry out administrative duties, e.g. Maintenance and day to day...

  • Refrigeration & Electrical Technician: Keep Systems Running

    2 weeks ago

    Cape Town, South Africa Scateck Full time

    A leading technical service provider in Cape Town is seeking a skilled Refrigeration & Electrical Technician. The successful candidate will maintain, repair, and service commercial refrigeration systems and electrical components of catering equipment. The role requires 3–5 years of experience in servicing and a valid driver’s licence. Attention to safety...

  • Boiler Systems Technician — Electrical

    2 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    A leading service provider in the industry is seeking a Service Technician in Cape Town. The role demands expertise in electrical systems and instrumentation for industrial boilers, with opportunities for technical growth and client interaction. Ideal candidates will have at least 5 years of experience and relevant qualifications, including an N3 Certificate...

  • Service Technician

    1 week ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Main purpose of job**: Service and maintain alarm systems for domestic, commercial and industrial sectors. **Qualification & experience**: - Matric Or Equivalent - Minimum 5 years’ experience as an alarm technician - Previous programming, wiring, installations and fault finding experience **Job requirements & other attributes**: - Valid driver’s...