Resolutions Administrator
10 hours ago
Client communication: Contact clients to inform them of claim rejections and outcomes, clearly explaining the reasons ensuring they understand the terms and conditions of their policy.
- Investigation and resolution: Ask relevant questions and thoroughly investigate claims by reviewing and analysing documentation and seek applicable solutions or resolutions that align with company policies and procedures.
- Ombudsman: Respond to Ombudsman (various: NFO, OSTI etc.) queries and complaints.
- Service level agreement: Complete all tasks within the designated service level agreement to ensure timely and efficient service delivery.
- Escalation management: Handle escalated cases or irate clients with composure, and escalating issues to the appropriate level when necessary.
- Quality and efficiency: Maintain a high-quality work output while managing multiple tasks and working under pressure.
- Recorded keeping: Accurately documenting all client interactions and investigations.
- Experience: 2-4 years’ experience in Complaints handling at a Financial Services institution (insurer, broker, bank etc.) required.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Empathy: Strong ability to empathize with clients and handle sensitive situations with care.
- Problem-Solving Skills: Analytical mindset with the ability to investigate and resolve complex issues effectively.
- Attention to Detail: High level of accuracy and attention to detail in reviewing documentation and processing information.
- Emotional Intelligence: Ability to remain calm and composed under pressure, managing challenging situations professionally.
- Technology Proficiency: Proficient in using customer service software, CRM systems, and other relevant technology.
- Team Player: Ability to work collaboratively with colleagues and contribute positively to the team environment
- Knowledge on the following Acts and legislation:
- FAIS
- TCF
- GCOC
- Board Notice
Qualifications:
- Required: Matric.
- Required: RE 5 (Advantageous)
-
Application & Systems Administrator (Sysadmin)
2 weeks ago
Southern Suburbs, South Africa Intelligent Debt Management Full time**Application and Systems Administrator** **Responsibilities**: - Analyze and evaluate existing or proposed systems and processes; - Prepare detailed documentation outlining systems capabilities and processes; - Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems; - Write and...
-
Propertyutility Administrator
4 days ago
Southern Suburbs, South Africa Faircape Full timeThe Faircape Group is a dynamic and diverse company with interests spanning Healthcare, Retirement Holdings, Telecommunications, Utility Management, Infrastructure Installation, Property Management, and more. We are excited to introduce a **brand-new role** within our organisation — we are hiring a **Property Utility Administrator** to join our **Inpower...
-
Claims Administrator
1 week ago
Southern Suburbs, South Africa MVIA Full time**Role Responsibilities**: All functions and duties related to the position include, but are not limited to the following: - Resolve queries and provide product/service information - Achieve first-call resolution and meet key performance metrics - Document interactions as per company procedures - Report trends and assist with call logs and reports - Strive...
-
Payroll Administrator
4 days ago
Southern Suburbs, South Africa Tenacity Financial Services Full timeThe person will take responsibility for processing payroll professionally, accurately and timeously as well as to provide a professional, efficient, accurate and effective payroll and benefits administration support to the department and business. **Payroll Administration and Processing**: - Ensures accurate, timeous and consistent processing of monthly...
-
Cash & Reconciliation Specialist
2 weeks ago
Southern Suburbs, South Africa CA Financial Appointments Full timeEstablished fund administration team seeks a Cash and Reconciliations Specialist within their Manco team. **Responsibilities**: - Daily bank and scrip reconciliations - Daily bank account reconciliations - Ensure controls in place for risk mitigation - Support to new client take-ons - Handle queries ensuring resolutions and any differences...
-
Fund Administrator Qrt
1 week ago
Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full timeCuro is looking for a dynamic Query Resolution Administrator to join the Query Resolution team. The individual should be a self-starter who is able to support the Query Resolution Team Manager with a variety of administration tasks, and the team in resolving highly complex Client queries within the agreed timeframes. As the individual will be client facing,...
-
Sales Administrator
1 week ago
Northern Suburbs, South Africa MWeb Full time**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support. **Job Output**: - Provide administrative support to the Sales Contact Centre Team, to meet minimum performance...
-
Carer Supervisor
10 hours ago
Southern Suburbs, South Africa Faircape Group Full timeFaircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury, retirement villages. The services of an experienced **Carer Supervisor (Night Shift)** is required for our facility **Tokai Estate** in the Southern Suburbs. The successful incumbent is required to ensure the supervision of the Carer...
-
Edc Administrator
2 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo perform end to end administrative functions across the Collections and Recoveries portfolios, as well as to fulfil a support role for all our external Debt Collections. - **Daily Activities**: - Query resolution and escalation management according to SLA - Provide administration support to EDC - Compliance to the Collections strategy - Conduct...
-
People & Culture Manager
10 hours ago
Southern Suburbs, South Africa Merand Corbett & Associates Full timeThe People & Culture Manager is responsible for managing the complete people function to establish an employee-oriented culture of excellent job performance that focuses on growth and development, empowerment, and productivity. You will establish and drive the Companies talent initiatives as well as lead all HR processes, from our Cape Town office and...