Client Service Administrator: Indexing

5 days ago


Centurion, South Africa Momentum Corporate Full time

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Accurately and effectively analyse and review incoming correspondence and documents and create and allocate appropriate workflow task on the workflow system withing the service level agreement.

**Requirements**:

- Matric qualification or equivalent
- At least 1 year administration and data capturing experience in an insurance environment
- Intermediate Microsoft Excel skills
- Employee benefits experience will be an advantage

**Duties & Responsibilities**

**The incumbent will be co-responsible for the following**:
- Data capturing in respect of documents and correspondence.
- Respond to and resolve basic enquiries within agreed service level agreement.
- Familiarise self with the various areas within Momentum Corporate in order to gain knowledge of where enquiries should be directed to, if required.
- Ensuring a high level of customer service when liaising with stakeholders.
- Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practiced and achieved in all duties performed and services provided to all stakeholders.

**Please note that this role is based on the pay for performance remuneration structure.**

**Competencies**
- Attention to detail
- Time management skills
- Communication skills
- Planning skills
- Interpersonal skills



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