Wine Tasting Manager

1 week ago

Paarl, South Africa Vine Full time

Our client between Paarl and Stellenbosch is looking for a Wine Tasting Centre manager.

As the Wine Tasting Centre Manager, you will be entrusted with overseeing all facets of the tasting centre operations, managing a team of wine stewards and ensuring an outstanding experience for our valued visitors.

**Key Responsibilities**:

- **Guest Experience**: Create a welcoming and hospitable environment to ensure an exceptional wine-tasting experience for all guests.
- **Wine Education**: Share your knowledge of our wines, the winemaking process, and the farm to enhance visitor enjoyment.
- **Team Leadership**: Lead, train, and motivate a team of tasting room staff (currently a team of 4 wine stewards) to consistently deliver outstanding customer service.
- **Inventory Management**: Maintain wine inventory, monitor stock levels, keep shrinkage and losses to minimum and oversee merchandising within the tasting centre. We use iKentoo Lightspeed for our POS and stock management.
- **Event Coordination**: Plan and execute special events, including wine tastings, tours, and private functions.
- **Sales Growth**: Actively promote wine sales, wine club memberships, and merchandise, consistently achieving or exceeding sales targets and managing online sales via our website store.
- **Marketing Collaboration**: Collaborate with marketing teams to promote the wine-tasting centre through various channels.
- **Budget Oversight**: Manage expenses effectively to meet budgetary objectives.
- **Reporting**: Generate sales, stock and shrinkage reports on tasting room performance and gather visitor feedback.
- **Enquirers**:Effectively communicate with tour operators, manage reservations and provide feedback to any customer enquiries.

**Qualifications**:

- Previous experience in a wine tasting room or hospitality management role.
- A profound passion for wine and a thirst for ongoing wine knowledge.
- Exceptional customer service skills and the ability to cultivate a warm and inviting atmosphere.
- Strong leadership abilities and experience in team management.
- Keen attention to detail and solid organisational capabilities.
- Flexibility to work weekends and holidays as needed.

**Other Requirements**:

- Fluent in English
- Own transport
- Able to work weekends and holidays
- Contactable references

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