Customer Service Executive

3 days ago

Cape Town, South Africa Interhearing Full time

Inspiring Confidence
- Happy Patients
- Sustainable Growth

**Summary of Key Responsibilities**:

- Answer incoming calls promptly and professionally
- Book and manage appointments for ear wax removal services
- Make outbound calls to potential and existing patients
- Maintain accurate records of patient interactions and appointments
- Adhere to company policies and procedures, including data privacy and confidentiality
- Strong use and understanding of written and spoken English language.
- Excellent Internet connection.
- Reliable and trustworthy.
- Applicants must be able to work remotely from a quiet, secure home office environment where professionalism, patient confidentiality and data security can be maintained at all times.
- Strong interpersonal and customer service skills to ensure that patients always receive great service.
- Proficient IT literacy, including a working knowledge of Google Mail and Teams.
- Stamina to handle high volumes of calls and consistently provide excellent service.
- 1-2 years of experience in a customer service administrative role with suitable references.

**Desired Qualities**:

- Knowledge of UK geographical locations (especially those around our 10 clinics).
- The ability to solve problems, correctly identify patient requirements and determine the most
- effective actions and solutions.
- A positive attitude
- The ability to work independently and as part of a team
- A self-motivated learner

Additional Information:
Laptop, headset and training of internal systems will be provided

45 hours a week with occasional Saturday working required

Pay: From R9 600,00 per month

Application Question(s):

- Do you have the ability to work remotely in a quiet environment with strong internet connection?

**Education**:

- Bachelors (required)

**Experience**:

- Marketing & graphic design: 1 year (preferred)
- customer service: 2 years (required)

**Language**:

- English (required)

Work Location: Remote

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