Head of Sales

Tasks

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview

To effectively and efficiently manage the key sales performance outputs of the TruckStore Centurion sales division and managing the Agency model to ensure optimal sales performance and attainment of key strategic deliverables as defined by DTSA and aligned to established sales targets and objectives, whilst ensuring compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements Delegation of Authority and organisational processes.

Key Duties and Responsibilities:

- Strategy Implementation

Establish and nurture strategic stakeholder relationships to drive key sales performance metrics. Align the business strategy with the used vehicle sales strategy. Prepare presentations and support strategic projects.
- Performance Management

Collaborate with agents to monitor stock levels and forecast sales. Implement corrective actions where necessary to meet targets. Foster strong stakeholder relationships and ensure achievement of sales and stock KPIs aligned with the Centurion Sales division.
- Agent Support

Provide general support to agents, including tasks not explicitly listed.
- Sales & Finance Administration

Ensure Centurion and agents have access to all necessary information for efficient sales transactions. Facilitate compliant and streamlined communication between customers, agents, and TruckStore. Ensure timely resolution of inquiries and accurate commission payments.
- Operational Excellence

Support asset management and stock sourcing. Maintain optimal stock levels and mix, adhere to procurement and logistics processes, and minimize vehicle risk. Ensure efficient sales processes and prompt issue resolution.
- Systems & Process Optimization

Enhance collaboration with value chain partners and business administration. Strengthen dealer interfaces for used vehicle management and promote digitalization of processes.
- Customer Care

Ensure professional interactions with all customers. Address inquiries and complaints promptly. Implement and monitor control systems in line with TruckStore procedures.
- General Administration

Maintain accurate records and documentation per TruckStore standards. Adhere to Delegation of Authority (DOA) guidelines. Share relevant information promptly and ensure compliance in all communications.
- People Management

Set clear KPIs, conduct performance reviews, and take action based on outcomes. Identify training needs and coordinate development initiatives. Hold regular team meetings to boost communication and motivation. Manage daily activities in line with KPIs.
- Integrity & Compliance

Foster a culture of integrity and compliance. Promote transparency, recognize compliance achievements, and address misconduct appropriately. Implement internal controls and risk mitigation measures. Complete required training on time.
- Profitable Growth
- Drive new business through agent network support and regular dealer engagement. Assist in stock sourcing and participate in sales campaigns. Provide monthly progress reports with action plans to meet sales targets and manage stock aging. Support marketing efforts to grow the TruckStore brand locally and internationally.