Support Administrator: Employee Assistance Programme

5 days ago

Centurion, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of wellness capabilities.

**Role Purpose**

The EAP Support Administrator role is to ensure that administrative functions within the Care Center are completed within SLA resulting in cases being managed efficiently.

**Requirements**:

- National Senior Certificate
- Successfully completed social auxiliary work training
- Registration with the South African Council for Social Service Professions (SACSSP), as an auxiliary social worker
- A minimum of two years of experience, after registration with the SACSSP
- Experience of working full-time within a call center would be an advantage
- Sound knowledge of the Microsoft suite

**Duties & Responsibilities**
- Providing support to the case managers, including but not limited to liaising with various stakeholders and ensuring that clients adhere to follow-up sessions and client check-ins
- Liaising with affiliates for updates on referred cases
- Ensure fair distribution of work that comes into the allocation inboxes
- Keep accurate records for each piece of work done, including appointments, phone calls, referrals, action plan/revisions and any other significant information affecting the tracking of a client’s interaction with the team
- To accurately capture and process affiliate invoices within the required timeframes
- Responding to after hours and weekend crisis calls for assistance when necessary

**Competencies**
- Ability to maintain composure under pressure and deliver on deadlines, while remaining client centric at all times
- Agile and flexible around challenges
- Effective and clear communication with all relevant stakeholders
- Ability to be resourceful and innovative through collaboration, creativity and drive
- Attention to detail and high levels of accuracy
- A sincere interest in the wellbeing of people
- A strong sense of responsibility
- Ability to work in a diverse team

  • Employee Assistance Programme Telephone Clinician

    3 days ago

    Centurion, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve...

  • Clinical Supervisor – Employee Assistance Programme

    3 weeks ago

    Centurion, South Africa Headhunters Full time

    Our Client, a market leader in the Healthcare Industry, is seeking to employ an experienced Clinical Supervisor – Employee Assistance Programme (EAP) to their team based in Centurion Gauteng. Purpose of the role: To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous...

  • Clinical Supervisor: Employee Assistance Programme MMH251028-8

    4 weeks ago

    Centurion, South Africa Momentum Full time

    Clinical Supervisor: Employee Assistance Programme MMH -8 Momentum Centurion, Gauteng, South Africa Role Purpose The clinical supervisor is a qualified, registered, and seasoned therapist whose primary role is to provide formal guidance, training, oversight, and support to other counsellors, as well as lend clinical expertise to stakeholders within the...

  • Employee Benefits Adviser Assistant

    2 weeks ago

    Centurion, South Africa PSG Konsult Full time

    **Calling All Finance Graduates!** Ready to launch your career in the financial world? Join our exclusive programme and secure a permanent position at PSG. Over 18 months, you’ll receive world class training and development, guided by seasoned and established financial advisers and Regional Managers who are committed to your success. This is your golden...

  • Clinical Supervisor – Employee Assistance Programme

    1 day ago

    Centurion, South Africa Headhunters Full time

    Our Client, a market leader in the Healthcare Industry, is seeking to employ an experienced Clinical Supervisor – Employee Assistance Programme (EAP) to their team based in Centurion Gauteng. Purpose of the role: To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous...

  • Administrative Assistant

    2 weeks ago

    Centurion, South Africa NACOSA Full time

    **About NACOSA**: We started as a convention intent on bringing together organisations working on HIV. We now render services and disburse funds towards a coordinated response to HIV, TB and GBV as public health threats. As an organization, we work at national, provincial local and community levels and strive to embody the ideal spirit of NACOSA. We strive...

  • Registered Counsellor

    18 hours ago

    Centurion, South Africa Momentum Health Full time

    **Introduction** - Momentum Health, an entity of Momentum Group, delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a...

  • Intern: Employee Wellness Services

    2 weeks ago

    Centurion, South Africa Affirmative Portfolios Full time

    **Admin and Office Management ~ SHERQ (Safety, Health, Risk, Quality)** **Centurion - Gauteng** ***: **Intern: Employee Wellness Services - Centurion - **Monthly Stipend: R8000.00pm** **Qualifications and Experience** - Certified Grade 12/ NQF 4 level Certificate - Certified copy of B Degree in Social Work/Psychology/Applied Social Science - Certified copy...

  • Programme Coordinator

    1 week ago

    Centurion, Gauteng, South Africa Trans-Caledon Tunnel Authority Full time R300 000 - R450 000 per year

    DescriptionThe purpose of this role is to:Provide administration support to all aspects of the projects within the Project Management Office. To work closely with the PMO Manager / Project Managers, Change Manager, and other project stakeholders to make sure that the project documentation is kept up to date and in adherence with the project controls...

  • HR Admin

    5 days ago

    Centurion, South Africa Shoprite Group of Companies Full time

    A retail company in Centurion is seeking a People Delivery Assistant to provide HR administrative support. Responsibilities include maintaining employee records, assisting with HR queries, and coordinating employee engagement activities. The ideal candidate has a Degree or Diploma in HR Management or Industrial Psychology and at least 1 year of HR...