Customer Care Representative
2 days ago
**Purpose of the role**:
**Key Responsibilities**:
- Monitor daily customer credit limits and inform customers approaching their limits to ensure smooth order processing.
- Handle all customer queries via the customer care line and WhatsApp.
- Act as the liaison between Customer, Logistics, Sales, and Finance regarding account issues.
- Communicate estimated time of arrivals (ETAs) for customer loads.
- Manage general account queries.
- Conduct quarterly customer surveys to assess overall service satisfaction.
- Perform data capturing tasks as required.
- Assist with general logistics and administrative duties when needed.
**Minimum Requirements**:
Skills and Competencies:
- Excellent communication and interpersonal skills.
- Customer-focused with strong problem-solving abilities.
- Attention to detail and accuracy in handling data.
- Ability to work collaboratively across multiple departments.
- Proficient in office software and data management systems.
- SAP experience
Qualifications and Experience:
- Grade 12 / Matric (essential).
- Diploma in Business Administration, Logistics, or related field (advantageous).
- Minimum 2-3 years’ experience in sales administration or customer service environment.
- Experience with SAP Sales and Distribution (SD) Module (advantageous).
- Knowledge of the cement, manufacturing, or logistics industry (advantageous).
For more information please contact:
** Siphokazi August
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