Client Services Manager

1 day ago

Cape Town, South Africa multilocal Full time

**The Role**

As Client Services Manager you will work within the Client Services team which sits within the wider Operations team.

You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfill them with the goal of helping to safeguard our revenue and retain clients.

You will need to build deep relationships with sales partners, working with them to unlock the full potential of any given client over time, through best-in-class service, programmatic expertise, creative problem solving and excellent brief responses.

You will also work closely with team members within Operations, Deal Delivery and Audience Development.

**Responsibilities**
- Build relationships with key stakeholders among our clients
- Create plans to address their business needs
- Schedule regular meetings with sales partners and direct clients to ensure they are satisfied
- Help sales team up-sell or cross-sell services and products
- Respond to brief requests, ensuring an attractive offering every time
- Create deals ensuring that they are set up and managed according to client needs and for best performance
- Proactively analyse campaigns and data to understand, improve and advise on performance
- Provide reports as needed for sales partners and clients
- Leverage and work in close partnership with the Ad Operations team to ensure budgets are delivered and KPIs exceeded
- Collaborate with internal teams (e.g. sales, engineers, operations, senior management) to address client needs
- Promote value through client experience

**Requirements**:

- Proven experience in Client Relations, Relationship Management, Customer Success or similar roles within the martech or adtech space
- Hands-on experience with DSP and SSP ad tech tools and platforms such as Xandr, Pubmatic, DV360, TradeDesk, etc.
- Proficient in MS Office, specifically Excel
- Working knowledge of CRM platforms (e.g. HubSpot, Salesforce)
- A customer-oriented attitude
- Obsessive, relentless attention to detail
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team

  • Client Service Agent

    1 week ago

    Cape Town, South Africa SFG Engineering Services Full time

    The purpose of a Client Services Agent is to co-ordinate job assignments, quotations, invoicing and general administration. **Duties and responsibilities**: - Ensure open communication between company and customer - Liaise with client regarding queries or other job related enquiries - Distribution of enquiries to various branches - Liaise with technical &...

  • Client Services Agents

    3 days ago

    Cape Town, South Africa A1 Financial Services Full time

    We require dynamic customer service agents with experience in the insurance industry - mass market. This portfolio specializes in “customer first contact” for recently purchased insurance products for a leading brand. You will be based in the Western Cape, Southern Suburbs. **Client Retention Agent Job Responsibilities**: - Introductory call to...

  • Client Service Manager

    1 week ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time R500 000 - R750 000 per year

    The CompanyElectrum is a next-generation payment software technology company.Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of...

  • Client Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Electrum Software Full time R900 000 - R1 200 000 per year

    Electrum is a next-generation payment software technology company.Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimize financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans...

  • Client Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Electrum Full time R350 000 - R550 000 per year

    Electrum Is a Next-generation Payment Software Technology Company.Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimize financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans...

  • Client Service Representative

    1 week ago

    Cape Town, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Client Service Manager

    1 week ago

    Cape Town, South Africa Offernet Full time

    Client Service Manager Location: Tokai, Westlake Business Park, Tokai Education level: Matric Job level: Mid Type: Permanent Company: Offernet Posted on 24 Nov 16:00, Closing date 31 Dec Job Description Offernet is looking to hire a dynamic, ambitious and results‑orientated Client Service Manager on a full‑time basis who will be based in our Cape Town...

  • Client Services Manager

    3 days ago

    Cape Town, South Africa Full Circle Agency Full time

    We are seeking a Client Services Manager who will be the bridge between clients and the project team, ensuring that solutions are not only creatively sound but strategically aligned with client goals. You'll take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimization. This role is...

  • Client Services Manager

    4 weeks ago

    Cape Town, South Africa Full Circle Agency Full time

    We are seeking a Client Services Manager who will be the bridge between clients and the project team, ensuring that solutions are not only creatively sound but strategically aligned with client goals. You'll take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimization....

  • Client Services Manager

    20 hours ago

    Cape Town, Western Cape, South Africa MCI Full time

    Cape Town, ZAFull-TimeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...