Business Support Specialist, Business Intelligence, Healthcare

9 hours ago

Sandton, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Meadowview
Job Posting Title: Business Support Specialist, Business Intelligence, Healthcare
Time Type: Full-Time

**MAIN PURPOSE OF THE ROLE**:
We are seeking a skilled Business Support Specialist in Business Intelligence to design, develop, and maintain interactive Power BI dashboards and reports that provide valuable insights to the business.

**DUTIES & RESPONSIBILITIES**:

- Interacting and servicing business users to translate business requirements into self-service analytics with the support of the Senior Business Support Specialist
- As per the agreed Business requirement specifications, technically design and develop Power BI reports and dashboards to visualize Client or Customer behaviour or operational KPI performance in the logistics industry.
- Develop DAX calculations to create complex measures and KPIs.
- Optimize queries and reports for performance and scalability.
- Work with business stakeholders to translate business requirements into Work-in-take forms with technical specifications or assist in documenting official strategic projects-based Business Requirement Specifications (BRS).
- Collaborate with data engineers, analysts, and business users to improve data quality and reporting standards.
- Troubleshoot and resolve issues related to Power BI dashboards and reports.
- Support in training of users, change management and active support to business users on ad hoc business analyses queries
- Compliance to Global Reporting standards within strict guidelines of standardization
- Gaining experience and knowledge in Warehousing and Transport Logistics within the Healthcare Industry from the Senior Business Support Specialists.
- Maintaining existing reports and enhancement data.
- Month-end reporting and ad hoc business analyses

**KEY SKILLS & QUALIFICATIONS**:

- Proficiency in Power BI, including Power Query and DAX
- Strong Data visualization skills through Self Service Analytics
- SQL skills to understand relational databases
- Understanding of Data modelling and ETL processes.
- Preferred skills in Azure Data Services, Power Automate, or Power Apps
- Knowledge of cloud data platforms (Azure Synapse, Snowflake, AWS, etc.) will be beneficial.
- Ability to analyse large datasets and provide business insights.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills to interact with stakeholders and non-technical users.
- Ability to work with various stakeholders to understand processes and business rules.

**EXPERIENCE**:

- 2-5 years’ experience in Power BI development or business intelligence roles.
- Experience working with enterprise-level BI solutions.
- Healthcare or Logistics Industry-specific experience is a plus.

**EDUCATION & CERTIFICATIONS**:

- Bachelor’s degree in computer science, Information Technology, Data Analytics, or a related field.
- Microsoft Power BI Certified

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