Technical BI Analyst

**About ProProcess**

**ProProcess, located in Gauteng, South Africa, specialises in the design and fabrication of modular process solutions to the capital equipment market. We are dedicated to delivering innovative, high-quality modular solutions to our clients across various industries. As part of our commitment to exceptional customer service and ongoing support, we are seeking a highly motivated and experienced individual to join our team.**

**The Position**

**We are seeking an innovative and highly motivated**Technical BI Analyst** to join our team.**

**Key Responsibilities**

**1. Software development & Automation**:

- Implement automated reporting tools and software solutions that enhance operational efficiency and data accessibility across technical environments.

**2. Data acquisition & analysis**
- Develop and maintain robust data acquisition systems to identify trends and support performance driven decision-making.

**3. Maintenance support**
- Support maintenance teams by automating diagnostics and streamlining issue resolution processes.

**4. Client support & Service delivery**
- Ensure responsive service delivery by troubleshooting technical issues, managing support tickets and coordinating on-site technical assistance

**5. System improvement & SOP formulisation**
- Improve operational systems and formalise standard operating procedures to enhance consistency, compliance, and performance.

**6. Technical reporting**
- Create and maintain insightful reports and dashboards, Translate complex data into clear, actionable visuals for stakeholders at all levels.

**7. Remote support**
- Resolve issues timely and accurately, ensuring mínimal downtime and maximum client confidence

**Essential**:

- Engineering or IT tertiary education
- 3-4 years Customer service, engineering, software or technical services experience
- 2+ years experience handling technical support enquiries
- Programming proficiency in languages such as SQL, Python, R and C+
- Algorithm development to solve complex analytics problems, using programming languages such as Python, R, MATLAB, SQL
- Working knowledge in software development or coding
- Familiarity with data visualization tools and techniques, with ability to communicate complex data insights effectively

**Desirable**:

- Chemical engineering qualification or experience

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