Head: Student Recruitment

**Direct Reporting Line**:
Sales Operations Manager (Online and Admissions)
**At The IIE’s Varsity College, we're on a mission to continue leading at the forefront of private higher education in South Africa. With a growing team and ambitious goals, we’re looking for a results-driven Head: Student Recruitment (Distance Undergraduate) to lead and expand our sales efforts. As Head: Student Recruitment (Distance Undergraduate), you’ll be responsible for driving student growth, building and managing a high-performing sales team, and developing strategic plans to meet and exceed targets. You’ll report directly to the Sales Operations Manager and play a key role in shaping the future of our sales organisation.**
**Duties and Responsibilities**:
**Sales Target Planning, Management and Achievement.**
- Designs the approach and operationalises the undergraduate distance student recruitment team and sales processes.
- Plans and manages the sales pipeline and sets targets across all student advisors.
- Sets and manages the undergraduate targets with the Sales Operations Manager
- Designs review processes for assessing the target achievement and implementing remedial actions where applicable.
- Implements and enforces student recruitment policies and processes.
- Provides input into the overall student recruitment planning through participation in the senior management team.
- Formulates action plans to boost student numbers for the undergraduate distance qualifications.
- Ensures that semester and annual targets are consistently met in all categories.

**Sales Events, Marketing and Brand Awareness**
- Coordinates and executes all sales events for the undergraduate distance student recruitment team.
- Represents The CI at functions to promote the brand.
- Manages and resolves escalations and complaints and ensures a consistently high level of customer service with regards to the sales cycle.
- Maintains sound relationships with internal and external stakeholders in accordance with company policies and procedures. Engages with stakeholders to gain an understanding of the programmes and product knowledge.
- Leads the sales team in ensuring up to date product knowledge to deliver top quality customer service.
- Ensures the sales team works in cohesion with all other departments to ensure smooth customer service delivery.
- Manages compliance to the corporate identity at all times.

**Reporting**
- Compiles accurate reports as mandated by the national office including comments, insights and recommendations.
- Monitors all relevant portals and systems to ensure all report information is up to date and accurate at all times.
- Provides effective reviews and analysis of student registration data and suggests actions.
- Conducts post registration analysis, identifies trends or gaps and implements improvements.
- Forecasts, analyses and provides detailed plans for future sales pipelines.

**Student Recruitment Administration**
- Monitors and reviews the data integrity across all operational systems for the distance undergraduate team. Ensures the required data integrity standards are met and puts corrective action in place as required.
- Responsible for ensuring that all admissions are processed accurately and timeously according to stipulated qualification admission criteria to prevent any erroneous admissions.
- Ensures that SIS escalations and queries are submitted timeously and accurately to the registrars office.
- Oversees that all The IIE administration policies and departmental processes are strictly adhered to, and that all information is recorded correctly and kept up to date.

**Human Capital Management**
- Manage the sales team to ensure they are motivated, achieve targets and working effectively in their roles.
- Monitors the quality of the sales team by assessing standards and consistency of service and provides training, development and guidance to implement corrective measures if required.
- Manages individual team member's contribution to ensure the achievement of the overall target.
- Supports and develops all team members in their roles and career development plans.
- Responsible for the orientation and continual training of all new and current staff members.
- Implements the sales performance process in conjunction with Sales Coordinator and Sales Operations Manager to address poor performance timeously, following the required guidelines to ensure corrective action is taken, and address continued poor performance according to HR policies and procedures.
- Conducts meetings with the sales team and the individual staff members to track conversions and contribution to target and implement corrective measures if applicable.

**Call Centre Management**
- Hiring, training, mentoring, and supervising call centre operators.
- Analyzing call centre metrics, developing and implementing procedures to streamline operations and improve efficiency. Establishing objectives for the call centre's daily activities and alignin