Customer Service Team Leader

12 hours ago

Durban, South Africa Job Crystal Full time

A bespoke consulting business is looking for Team Leaders to drive superior customer service performance delivered to clients and their customers, by achieving outstanding levels of quality and operational efficiency. Delivering a full stack of marketing and sales services.

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:

- Fill your team with A+ Players
- Lead, coach and inspire your team to deliver outstanding customer service performance
- Drive efficiencies within the team to exceed Client SLAs
- Think like a customer and focus on the small details that always matter

**REQUIREMENTS**
- B.Comm or relevant management experience
- 3 years in a Team Leader role in a customer service environment
- Advanced report writing skills (proficient in Excel)
- High levels of analytical capability
- Extensive Customer Service experience

Personal Competencies:

- A Team Player
- Self-managed
- Deliver great insights

**Job Types**: Full-time, Permanent

**Salary**: From R15,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (required)
- Team Leader: 2 years (required)

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