Manager : Customer Insights and Analytics
2 weeks ago
**Job ID**:12460
- **Position Type**:Full-Time
- **Job Function**:Financial Services / Analytics
- **Workplace Type**:
- **Division**:Jet Division
- **Province**:Gauteng
- **Location**:Johannesburg East
- **Suburb**:Isando (Kempton Park)
Position Description:
**The Opportunity**
The JET team within TFG has a vacancy available for a Manager Customer Insights And Analytics
**Your key areas of responsibility will include**:
- Leverage all customer data assets to provide actionable insights on customer profiles for broader business strategy by interpreting and translating data into opportunities or recommendations
- Assist in the development of data driven customer segmentation models.
- Strategic management of chain direct marketing plans based on customer data and insights
- Interpret, share and recommend actions based on group customer research conducted
- Analyse customer buying behaviour during marketing campaigns and promotional events
- Accurate reporting and analyses in order to drive return on marketing investment
**Job Requirement**:
- A degree in the field of research (psychology, sociology, behavioural science, computer science) or statistics / mathematics or a degree
- 9- 10 Years’ experience
- Industry/retail experience (Advantageous)
- Advanced problem solving
- Hands-on experience of large-scale customer database data interrogation and manipulation
- Excellent data interpretation skills
- Ability to systemise thinking and train team members
- Knowledge and experience in statistical software packages (SQL/SAS/SPSS)
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