Short Term Insurance Senior Manager Claims

2 days ago

Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To provide strategic leadership and oversight of the non-motor claims function by managing a team of first line claims managers within the Insurance Claims Operations portfolio. The role is accountable for ensuring operational efficiency, profitability, and exceptional customer experience across the end-to-end claims value chain. It requires a strong leader with deep technical expertise to balance compliance, risk management, and fraud detection with continuous process improvement, cost control, and people development.

Job Description

Managing Others: Take responsibility for the effective management of others | Business Management: To provide specialist advice and support in assisting to manage and deliver on business initiatives | Ensure that timelines are met: Manage team in such a way that deadlines are met | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders.

1. Operational Excellence- End-to-end non-motor claims processed within agreed SLAs and turnaround times.-
- Optimized workflows and reduced manual interventions through automation/digitization.- Regular management reports on claims volumes, cycle times, leakage, and efficiency.

2. Financial & Cost Control- Delivery of claims loss ratios within budgeted parameters.- Reduced claims leakage through stronger controls, audits, and supplier performance.- Effective negotiation and management of service providers to ensure fair cost and quality.- Contribution to overall profitability targets of the Insurance Claims Ops portfolio

3. Customer & Service Delivery- Improved customer satisfaction and retention through transparent, fair claims handling.- Resolution of escalated claims complaints within defined timelines.- Implementation of customer experience improvements based on feedback/complaints analysis.

4. Risk, Compliance & Fraud Management- 100% compliance with regulatory requirements (FSCA, TCF, POPIA, etc.).- Implementation of effective fraud detection and investigation protocols.- Timely internal and external audit reports with no material findings.- Clear governance framework for claims approvals, escalations, and exceptions.

5. People Leadership & Development- High-performing claims management team with clear performance goals and metrics.- Structured technical training and mentorship for claims managers and staff.- Improved staff engagement and retention within the claims function.- Effective succession planning for critical roles in the claims team.

6. Strategic Contribution & Innovation- Delivery of claims transformation initiatives (e.g., process redesign, digital platforms).- Regular insights provided to Exco on claims trends, risk exposures, and product feedback.- Participation in product development and pricing discussions with underwriting teams.- Benchmarking claims performance against industry best practice.

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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