Service Administrator

1 week ago

Johannesburg, South Africa GEA Group Full time

**Service Administrator & Coordinator**:
**Job information**:
**Reference number**:
JR-0016564

**Job function**:
Service

**Position type**:
Full time

**Site**:
Johannesburg
48 Reedbuck Crescent, Corporate Park South, Midrand, Johannesburg, Johannesburg, 1682

**Your responsibilities and tasks**:
Quotations:

- Compile Quotation based on information provided by FSE / client
- Discuss problem with FSE to understand expectation and solution
- Should a quotation require a more in-depth approach and require more time to complete, the client should be informed of when they can expect the quotation
- Check for previous quotations to ascertain history / timeline of fault
- Ensure the correct spares is included using manuals / supplier information / technical support
- Ensure the correct amount of labour is included
- Ensure the quoted margin is correct
- Ensure quote checked and signed off by direct manager
- Issue quotation and phone client to ensure they have received it
- Follow up the following day to find out status of quotation (follow up regularly until PO received)
- Report number of quotes issued vs accepted and supply reason
- Update CRM weekly
- Transfer Quotation to a Service Call once Quotation is accepted
- Create picking lists
- Upload Quotations to OneDrive
- Host meeting with Supervisor/Manager to discuss unaccepted Quotations

SLA Management:

- Create Quotations based on SLA job cards

General Site Management:

- Execution of service jobs and managing the FSE’s with the assistance of the service advisors
- Co-ordinating Service call (planning and ensuring execution)
- Assist with queries

**Your profile and qualifications**:

- Be Computer literate, experienced in MS Excel, Word and Outlook.
- A good working knowledge of the business / service administration processes, excellent communication skills (both verbally and writing) and an understanding of the service business.
- Must have a valid driver’s license

This person will be reporting to Service Functional Excellence

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities and equal qualification are welcome and will be given preferential consideration.

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