Branch Manager, Operations, Solutions

**DSV - Global transport and logistics** Location: Rosslyn Job Posting Title: Branch Manager, Operations, Solutions Time Type: Full Time MAIN PURPOSE OF THE ROLE Manage all aspects of contract logistics operation to ensure: - Budget revenue and EBIT targets consistently met or exceeded; - Daily cost control, including actual heads not exceeding authorized, and no overtime; - Contractual obligations and SLA/s consistently achieved; - Maintain operational performance in line with client agreed SLA - Maintain Internal KPI’s - Credibility and trust relationship developed with client/s resulting in satisfied client/s that renew with DSV - Multi-skilled, motivated and productive staff with low staff turnover; - All aspects of compliance, including HSE and QMS managed and compliant at all times; - Extremely high stock integrity with both bin and count accuracy meeting or exceeding client SLA. - Take ownership of a warehousing operation, in line with DSV policies & strategies - Implement, maintain & improve best industry warehousing practices - Identify, drive and implement improvements in support of productivity & cost savings. - Managing Sigma projects to ensure initiatives are delivered on time. - To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance. - Ability to engage at a tactical and strategic level whilst building strong relationships with the client/s. Tertiary Qualification(s) Matric Advantageous - Diploma / Degree in Operations Management or Supply Chain More than 10 years relevant experience in industry with in-depth experience in all job-related requirements listed below. Additional Computer Skills Advance knowledge of WMS - SAP > 6 years experience Highly proficient in Excel/PowerPoint for data management and reporting. Computer Literacy - Immediate Electives - Advanced planning abilities - Sound decision maker - Assertive and sound negotiator - Presentation skills - High work rate and attend to detail - Well-developed communication skills - Must demonstrate initiative - Required to be self-motivated, committed and able to work under pressure - Must be conscientious about meeting deadlines - Well organized - Team Player - Ability to work independently Job-related Requirements - Minimum of 15 years of experience in Supply chain and logistics. - Minimum of 10 years’ experience in Automotive Warehousing. - Minimum of 10 years of experiencing managing a client account. - Minimum of 10 year of experience with Africa exports - Airfreight, Sea freight and Road freight - Minimum of 6 years of experience with SAP - 5+ Yrs. People Management experience - IR management exposure - Sound professional Communication skills written and spoken - Strong interpersonal skills and proven leadership abilities - Analytical skills & Problem-solving ability - Risk assessment ability - Planning & organizing ability - Decision making ability and confidence to operate independently - Detailed knowledge of automotive spare parts and accessories industry - Ensure strict compliance to Policies, Regulations, WI’s - Extensive knowledge of problem-solving techniques and corrective action tools (CAPA’s) - Daily Labour scheduling - Own vehicle - Driver’s license - Ability to work extended hours - Ability to work after hours - Ability to travel Duties and Responsibilities: Consistently achieve or exceed EBIT targets; - Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally harmed; - Ensure daily system to system stock on hand recon and alignment between DSV and client systems, and immediate investigation and CAPA for any variances; - Ensure invoicing is accurate and supported with suitable back-up documentation, and avoid credit notes wherever possible; - Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are challenged and every effort is made to avoid or reduce them from month to month; - Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied; - Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages; - Ensure Stock Management processes are carried out and objectives are met on a daily basis. This includes daily replenishments, cycle counting (including empty bin checks) and SKU consolidation; - Maintain frequent and excellent communication and effective expectation management with client; - Ensure all client queries are documented, addressed and feedback provided to client within 24 hours; - Maintain Internal and External Reporting of accurate and high-quality content and format; - Identify, drive and implement improvements in support of prod