Tracking Controller

**Job Title**:Tracking Controller

**Department**:Operations

**Reports to**:Training & Compliance Manager

**Salary**:As per NBCRFLI collective agreement

**Key Purpose**:
The Tracking Controller is responsible for monitoring and managing the real-time movement and performance of company vehicles. Using advanced telematics systems, the role ensures vehicle safety, operational efficiency, and compliance with regulatory and company standards

**Key Areas of Responsibility**:
**1. Fleet Monitoring and Management**:

- Monitor real-time activities of company vehicles using systems such as Mixtelematics, ICAM, DriveCam, and Seeing Machines.
- Track vehicle locations, routes, and schedules to ensure operational efficiency.
- Identify and respond to safety alerts, including driver fatigue, speeding, and harsh braking.

**2. Operational Coordination**:

- Communicate with drivers and provide real-time updates or support regarding schedules, routes, or operational challenges.
- Collaborate with dispatchers and maintenance teams to address vehicle or operational issues promptly.

**3. Incident Response and Resolution**:

- Handle incidents such as route deviations, vehicle breakdowns, or unsafe driving behaviours.
- Escalate significant issues to the Operations Manager and assist in implementing corrective actions.

**4. Data Analysis and Reporting**:

- Analyze telematics data to identify trends, inefficiencies, or risks within vehicle operations.
- Prepare regular reports on driver performance, fuel efficiency, and fleet utilization for management review.

**5. Compliance and Safety Assurance**:

- Ensure adherence to company policies, operational standards, and regulatory requirements.
- Provide feedback to drivers on performance improvements and safety practices.

**Qualifications and Experience**

**Education**:

- Diploma or degree in Logistics, Transportation, Operations Management, or a related field (preferred).

**Experience**:

- 2-3 years of experience in fleet monitoring, operations, or logistics.
- Proficiency in telematics systems such as Mixtelematics, ICAM, DriveCam, and Seeing Machines.
- Skills and Competencies:

- Strong problem-solving and decision-making abilities.
- Excellent communication and organizational skills.
- Analytical mindset with attention to detail and accuracy.
- Knowledge of safety and compliance regulations related to fleet management.

**Key Performance Indicators (KPIs)**
- Safety Compliance: Reduction in incidents caused by unsafe driving behaviors.
- Fleet Efficiency: Optimized vehicle routes and improved fuel consumption.
- Response Time: Prompt resolution of incidents or alerts.
- Data Accuracy: Timely and precise reporting on fleet performance.

**Note: This role may require shift work and availability during off-hours to ensure 24/7 operational oversight of the fleet.**

**Education**:

- Diploma (preferred)

Application Deadline: 2025/01/15