Student Journey Officer/customer Service Consultant

2 weeks ago

Cape Town, South Africa Educor Full time

**Student Journey Officer/Customer Service Consultant (JB3747)**
**Century City, Cape Town, Western Cape**
**Market Related**
**Fixed term contract**

The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.

**Educational requirements**:
Minimum requirement of Grade 12 however a post school qualification more advantageous
Minimum 3 years proven experience in academic and programme administration
Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria
Knowledge of which programmes are regulated by which regulatory body - DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP
Technical skills in the use of the ICAS student information system
Organized administration systems and practices that adhere to policies and procedures
MS office proficient

**Duties and Responsibilities**:
Academic department administration student records, academic reports and certification/graduation
Student success and retention including student query management and resolution
Programme facilitation, including assessment administration, materials, textbooks and resources
Student and lecturer surveys and feedback per programme
General administrative tasks

**Salary**: R5,500.00 - R6,000.00 per month

  • Academic Administrator/student Journey Officer

    1 week ago

    Cape Town, South Africa HR Genie Full time

    **Academic Administrator/Student Journey Officer (JB2377)** **Gardens, Cape Town** **Market Related** Academic Administrators are responsible for the administrative tasks associated with the programmes that are offered at the campus. Aligned to policies and procedures, the Academic Administrator provides both administrative and functional support to the...

  • Student Success Manager

    3 days ago

    Cape Town, South Africa Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Customer Relations Officer

    5 days ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Customer Relations Officer

    5 days ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Student Support Administrator

    3 weeks ago

    Cape Town, South Africa Ananzi Full time

    Job Description The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student's learning journey. The successful candidate will play a...

  • Head: Student Services

    5 days ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head **The IIE's Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Student Success

    2 weeks ago

    Cape Town, South Africa Ananzi Full time

    A leading educational institution is seeking a proactive Student Support Administrator to join their Distance Campus team in Cape Town. This in-office role is essential for ensuring seamless student onboarding and ongoing support throughout their learning journey. The ideal candidate will possess strong communication skills and have at least 2 years of...

  • Customer Care

    2 weeks ago

    Cape Town, South Africa Educor Full time

    **Customer Care / Student Success Coordinator (JB2583)**: Cape Town, Western Cape - Customer Service **Customer Care/Student Success Coordinator (JB2583)** **Cape Town** **Market Related** The Student Success Coordinator specializes in customer service and care. **Educational Requirements**: Grade 12 At least 2 years customer service/contact centre or...

  • Student Advisor

    1 week ago

    Cape Town, Western Cape, South Africa ADvTECH Full time R40 000 - R45 000 per year

    Join Our Team at IIE Rosebank College The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide. As we continue to expand and innovate, we invite passionate...

  • Senior Customer Relations Officer

    5 days ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...