Administrator

1 week ago

Pretoria, South Africa Medipost Pharmacy Full time

**Introduction **

A vacancy exist at Medipost Pharmacy for Administrator Customer Care, reporting to Customer Care Supervisor/ Manager. This position is based in Gezina, Pretoria. The responsibility of the job is to make sure administration tasks are completed accurately and within agreed timelines. Retrieve calls as requested, maintaining confidentiality at all times. Calls are handled professionally and with very strict confidentiality within SOP’s and SLA. Assist with inbound calls during call overflow times and any other ad-hoc duties requested from management.

**Description **

**Administration tasks completed accurately and within agreed timelines.**
- 100% SLA and SOP compliance
- Accurate data capture and instructions to other departments
- Queries appropriately followed up until finalised
- Retrieve calls accurately and timeously within agreed timelines
- Documents linked accurately and within agreed timelines
- Responses to SMSs sent within 1 hours of receipt
- Action diaries attended to within SLA
- Feedback on Post Call Survey Low ratings done as per timelines in SOP
- Compliments verified and logged as per agreed timelines

**Courtesy calls handled professionally and with very strict confidentiality within Sop’s and SLA.**
- Achievement of agreed standards for calls (e.g. call duration, call volumes, etc)
- Confirmation and update of customer contact information done at every contact
- Professional treatment of clients in accordance with company standards
- High level of confidentiality maintained and compliance to PoPI Act requirements at all times
- Customer satisfaction as measured by customer satisfaction surveys and QA processes
- Minimal customer complaints (0%)

**Productivity and availability standards met**

Available and productive 8 hours per day between 08h00 and 17h00, (excluding reasonable bathroom breaks and 2x 15 minute tea breaks and ½ hour lunch break)

**Minimum requirements **

**QUALIFICATIONS**

Grade 12

**EXPERIENCE**

1-2 years in a customer service role. Computer literacy. Fully bilingual

**IDEAL**

Health care industry experience

Doctors Rooms experience

Additional African language ability.

**TRAINING REQUIRED**
- Medipost App system training
- SLA training
- company policies and procedures
- computer literacy
- Ongoing systems process
- soft-skills development (in-house)
- Mitel Ignite Training

**IDEAL**

Microsoft Excel

**COMPETENCIES**
- Verbal and written communication skills
- Listening skills
- Patience
- Empathy
- Conflict resolution skills
- Customer service orientation
- Accuracy
- Data capturing skills
- Interpersonal skills and relationship building skills
- Time management
- Able to handle pressure
- Deadline orientated
- Neatness
- Initiative

**Job Types**: Full-time, Permanent

Application Deadline: 2024/12/04

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