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Operations Specialist

2 weeks ago

Durban, South Africa Unique Personnel Full time

**Job Number**
- 67137

**Job Type**
- Permanent

**Job Title**
- Operations Specialist

**Computer Skills**
- MS Excel,MS Outlook,MS Word

**Industry**
- Retail/Franchise

**City**
- eThekwini (Durban)

**Province**
- Kwazulu Natal

**Site Visits**

**Sites that you are responsible for MUST be visited Minimum once a Month**
- Call Owner / Manager
- Confirm meeting in writing
- Date & Time & Place

**Meeting (minutes must be taken and filed accordingly on One Drive)**
- All information must be on your laptop (Power BI) ready for your presentation
- Past 3 months data (from the date of your meeting)
- Turnovers
- Waste reports
- Discuss stock levels - are they in order, can they be improved, up or down. Can we increase or decrease stock on specific days of the week?
- If the Owner / Manager has a specific budget, discuss with him and ask for performance feedback
- Feedback on delivery times
- Are the Drivers performing their duties?
- Taking Stock
- Issuing Stock
- Entering all the information on the APP as required
- Are they representing Company correctly?
- Discuss LTO’ s that have happened. Any feedback?
- Although not responsible for Marketing at site level, discuss how they can improve sales by Marketing their store. Company can assist with advice, and can design whatever is required at no cost
- Tele Consultant will be available for them to discuss any stock issues. Keeping in mind that company requires min 48 hours to increase or decrease stock levels

**Check List**
- Check
- Marketing POS in the store and outside areas
- Cabinet
- Current condition
- Branding (stickers)
- Screen
- Pricing
- Marketing
- Cleanliness
- Stock levels
- Random discussion with staff members on duty if they have any problems, or feedback from customers
- Ops Specialist to be on standby 24/7/365
- Phones to be kept on 24/7
- What’s-App messages on all relevant groups, to be read and replied within 10 minutes of receipt
- E mails to be checked and actioned within 2-3 hours of receipt
- No leave permitted during Festive Season period, or “Holiday Periods” (e.g., Easter)
- Ops Specialist in uniform always:

- Summer - Khaki pants / White Golf Shirt
- Winter - Khaki pants / Long Sleeve White Shirt / Branded Black Jacket or Green Sleeveless Sweater
- Ops Specialist with Company Cars
- Car Always Clean
- Branding intact
- Monday morning, all OPS Specialists to complete paperwork in the office and attend meetings.
- Keep Logbook, distance travelled, km’s etc
- Submit weekly report to Director, 24 hours prior to meeting
- Submit weekly site schedule to Director, 24 hours prior to meeting
- Make sure budgeted roll-out of sites are adhered to and on time
- Site Selection in conjunction with Regional Manager
- Submit Monthly roll-out plan for the following month, by the no later than the** 7**th** of each month
- Sites must be approved, signed off, Credit App complete, Contract signed, and payment received
- Be on the “look-out” for new potential sites and vendors at all times
- Contracts must be approved and checked by regional Manager
- Any negotiations with contracts, must be done with Regional Manager
- Position of stand / cabinet to be approved by Regional Manager
- Monitor position of cabinet/stand, should sales not meet the minimum requirements, move to another position if necessary
- Ensure Cabinets / Stands have sufficient stock at all times, taking waste levels into consideration
- Drivers (Day & Night Shift)
- Driver training at least once a month
- Test drivers with App
- Insure drivers have working phones
- Insure drivers have sufficient data
- Insure drivers have cleaning kits
- Insure drivers have back-up book
- Drivers to be accompanied at least once a month on a route, on the truck
- “Un-announced “driver check at least every 5 weeks. Ops Specialist to arrive on site before the truck arrives and monitor if the driver is performing his functions as required
- Attend Cabinet / Stand installation, minimum 24 hours prior to launch date
- Check that pricing is correct and bar codes are tested
- Place all Marketing material prior to launch
- Train ALL staff and management before opening - Brand Knowledge / Product Knowledge / FAQ that they can answer / Complaints procedures / Waste procedures / Ordering procedures
- Attend Launch of sites - Min One hour before site opening / Attend Min 2 hours, or longer if required by Owner / Manager
- Discuss any outstanding debts with Finance department, or Director and action accordingly
- Submit Cabinet / Stand weekly installations to Finance (accurate number of sites), by no later than **8:00 am on a Monday morning**. By Vendor, by region.
- Prepare for Monday Morning OPS meeting
- Ensure that cabinet/stands and screen stock is available according to the monthly schedule and delivered to the region / installer on time.
- Ensure that the installer (Cabinet & Screen) has been briefed, in writing, when and where the installation is taking place.
- Ensure all necessary c