IT Support Manager

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities.

Faircom, part of the Faircape Group, is a leading Internet Service Provider (ISP) and Fibre Network Operator (FNO) that connects you to the Internet through high-speed & uncapped fibre solutions, wireless fibre packages and VoIP connections. We work with leading underlying infrastructure providers (including our own) which boasts a connection to the various Data Centres both locally and Internationally.

We are looking for an experienced **IT Support Manager **who will be responsible for managing and supporting the IT team and Client Liaison Managers of Faircom and to ensure timely and accurate delivery of daily requirements.

If you are a strategic thinker, possess strong leadership skills, and are passionate about delivering exceptional IT support services, we want to hear from you.

**Duties will include but are not limited to the following**:
Staff Management:

- Management of all administration of the IT Department
- Oversee and schedule technicians for installations and site visits
- Ensure that technicians are following accurate procedures to capture all the relevant information after a site visit
- Monitor stock that gets distributed to the technicians and ensure that only required equipment leaves the department
- Ensure that the technicians are completing regular maintenance on all data rooms and node rooms
- Overview all reports logged by technicians of the node rooms and ensure that if any faults are reported that it is attended to efficiently
- Manage and ensure that all assigned tasks are completed by the Desktop Support Technician
- Ensure the timely and efficient delivery of IT support services across the IT department
- Ensure that all IT equipment is up to date and functioning. (PC’s, laptops, phones, WIFI).
- Report on any faulty equipment and ordering of new stock when necessary
- Oversee and assist the Client Liaison Managers of Faircom with any administrative tasks
- Provide guidance and task assignment to staff
- Ensure that staff adhere to standard operating procedures
- Manage the following staff complement:

- 2 Cabling Technicians
- 1 ISP Support Technician
- 1 Desktop Support Technicians
- 2 Client Liaison Managers

Business Unit Support
- Analyse the businesses needs presented by users and recommend technical solutions with completion timeline.
- Manage network equipment stock levels and ensure that stock levels are sufficient for the business unit to perform both customer installations or infrastructure upgrades or repairs.
- When required, manage Google Suite and the administration of the components thereof
- Identify opportunities for improvement in IT support processes and workflows
- Draft, review and implement IT policies and procedures for the organisation

Administration
- Oversee and manage the sales team in regards to all administrative processes in Faircom together with the Group Admin Manager

**Qualifications**
- Grade 12 Bachelor’s Degree in Information Technology or equivalent advantage
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**Experience and knowledge**
- Proven experience in similar role
- Proven organisational and administration skills.
- Experience in a commercial environment, including developing & implementing effective work processes, procedures and controls
- Project Management: Coordinate administrative aspects of IT projects, ensuring resources are allocated appropriately

**Skills and attributes**
- Technical Proficiency: In-depth knowledge of IT systems, networks, and infrastructure
- Ability to troubleshoot complex technical issues.
- Leadership Skills: Strong leadership and management capabilities to guide and motivate the support team. Experience managing a team of up to 8 staff members
- Communication Skills: Excellent communication skills to interact with both technical and non-technical stakeholders. Effective written and verbal communication for documentation and reporting.
- Problem-Solving Skills: Proactive approach to anticipate potential issues and implement preventive measures
- Customer focused: Establish and maintain positive relationships with internal and external clients.
- Proactive approach
- Adaptability and Flexibility

**Specific requirements**
- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

Working hours are Mondays to Fridays from 08h00 to 17h00 with a 45 minute lunch break. Due to the nature of the position, you will be required to be on call on a rotational basis.

We offer Barista produced coffee available all day to all our staff at Claremont.

With centrally located and modern offices just across from Cavendish in Claremont, we are offering a salary from R 50 000 cost to the company per month.
- To see more about Faircape and what we have to offer go and look at ou