Digital Customer Service Advisor

2 weeks ago

Johannesburg, South Africa Webhelp Full time

**Job Advert**
If you are a tech whiz that can navigate through your apps blindfolded, then we may have an opportunity for you to use your super powers. We’re looking for multi-tasking, fast-typing mobile fundis who know their way around cellphones to join our team as a Digital Customer Service Advisor on an exciting campaign in Parktown.

Join our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

**What you'll be doing**
- Resolving customer queries in line operational and client policies and procedures
- Establishing the customers’ needs to diagnose and resolve problems
- Assisting customers with promotional and technology related queries
- Using customer data to enhance the customer experience
- Ensuring customers can effortlessly integrate different products
- Using questioning skills to make a judgment on the best solution or action to resolve the customer’s query
- Ensuring timely and accurate resolution of customers’ problems at the first point of contact within agreed service levels, targets and objectives
- Taking accountability to close the customer query and ensure a resolution or feedback
- Checking to ensure that appropriate changes were made to resolve customer problems
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Promoting client products, services and solutions at all times

**What you'll need**
- Matric
- Ability to work in a customer driven environment
- Minimum 12 months’ experience in contact centre environment
- Cell, mobile or technical support knowledge (Advantageous)
- Excellent English verbal and written skills
- Amazing listening, communication and interpersonal skills
- Exceptional customer care with courteous attitude
- Results orientated with solution driven mentality
- Ability to do night work and work shifts in a 24/7 environment
- Clear credit, criminal and disciplinary records

**What we are offering**
- R7000 base entitlement
- Fantastic employee assistance programme (EAP)
- Webhealth benefits: World-class working environment, access to financial well-being sessions, will writing sessions, stress management sessions
- Team building and upskill training opportunities
- Interactive and inclusive company culture
- Subsidised transport home for late shifts (designated areas)

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA01637

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