Relationship Manager

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Responsible for a combination of sales and customer service, both pro-active and re-active. Duties include cross-selling to clients as well as nurturing the client relationship. A knowledge/background of credit, finance would be advantageous in the job. Good interpersonal skills are essential for the success of this position.
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. What will make you successful in this role?
Responsible for a combination of sales and customer service, both pro-active and re-active. Duties include cross-selling to clients as well as nurturing the client relationship. A knowledge/background of credit, finance would be advantageous in the job. Good interpersonal skills are essential for the success of this position.
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Qualification and Experience Business insight - Contributing independently Communicates effectively - Contributing independently Action orientated - Contributing independently Plans and aligns - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Grade 12 with 4 to 5 years related experience. Tell me about a time you succeeded in an initiative by collaborating with others? Describe a time when the only way to achieve your individual goals was to ask for help from others? Tell me about a time when you became defensive or irritated and were able to successfully regain your focus? Tell me about a time when someone or something caught you by surprise and caused your goals to be blocked? Tell me about a time when you identified an opportunity to innovate during the early stages of a project or process? Describe your most creative contribution to the organization? Tell me about a time when you almost lost a customer and had to turn the situation around? Tell me about a time when you went the extra mile for a challenging customer? Describe a time when you pushed harder for results than others around you? Tell me about a time when you got results when others tried and failed? Describe a project or issue you were eager to address, yet first needed others’ buy-in? Tell me about a time you had to decide between more planning or taking immediate action? Tell me about three advantages that your most recent organization’s competitors have? Tell me about a successful business and why you think it is successful? Tell me about a time when you had to communicate the same information to different audiences and had to vary your style for each? Tell me about a time you were involved in a task that required you to communicate clearly and quickly? Tell me about a time you had to change plans during a project/task you were doing to prioritize something unexpected? Tell me about a time when you planned and organized a complex task or project from start to finish? Technical advice and support Assist with production target achievement Compliance Partnership and network building Knowledge and Skills Business insight - Contributing independently Cultivates innovation - Contributing independently Grade 12 with 4 to 5 years related experience. Tell me about a time you succeeded in an initiative by collaborating with others? Technical advice and support Communicates effectively - Contributing independently Customer focus - Contributing independently Describe a time when the only way to achieve your individual goals was to ask for help from others? Assist with production target achievement Action orientated - Contributing independently Drives results - Contributing independently Tel