Panel Management Executive

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

INSPIRE SUCCESSFUL DECISIONS

Kantar’s Worldpanel division is searching for a passionate and dynamic Panel Management Executive. Based in Johannesburg, South Africa, this is truly an incredible opportunity to be part of our exciting vision for the future
- Role’s mission
- Kantar panelists are individuals recruited from diverse demographics who participate in market research panels organized by Kantar. These panels consist of a group of selected individuals who agree to share their opinions, preferences, and behaviors on specific topics, products, or services through diverse data collection methods. Being a panelist often involves voluntarily joining the panel and occasionally participating in surveys or studies. In return, panelists may receive incentives or rewards, such as gift cards or discounts, as a token of appreciation for their time and input.
- The information they share is then analyzed by our Kantar teams to generate insights and help businesses, marketers, and other stakeholders understand consumer behavior, preferences, and market trends, enabling them to make informed business decisions.
- By joining us as a Panel Management Executive you’ll be helping our local teams at recruiting and onboarding new panelists, as well as keeping them engaged and committed by securing their regular incentives, managing their queries and encouraging them to be as active and engaged with our processes as possible.
- We’re looking for a dynamic, people-oriented individual to join our teams and help us at Kantar inspire new thinking and shape the world we live in
- Key outcomes
- Validate and onboard new panelists.
- Manage panelist replacements for dropouts.
- Regularly engage with panelists through phone calls, SMS, and WhatsApp.
- Promptly respond to panelist queries and conduct courtesy calls.
- Monitor and address low engagement levels, ensuring active participation.
- Ensure timely incentive delivery as per recruitment agreements.
- Track and communicate concerns about panelist participation.
- Gather and convey panelist feedback to the Project Manager.
- Daily communication with the Project Manager.
- Build rapport with panelists for increased engagement.
- Utilize Global Panel Management (GPM) tool for tracking and updates.
- Key Capabilities
- Your background will ideally look like this
- Previous relevant experience with CATi / Helpdesk Team and Fieldwork will be preferred.
- Previous professional experience in customer service and prospecting will be appreciated.
- Ability to speak a vernacular language will be valued.
- With the following qualities
- Inquisitive, with critical thinking, and demonstrate a genuine passion for consumer behaviour.
- Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
- Is proactive, optimistic, and willing to get involved to achieve the team's goals and objectives.
- Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
- Possesses outstanding communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitates discussions in a constructive manner.
- What our Recruitment Process Looks Like...
- 1st Stage - Screening Assessment Test.
- 2nd Stage - Screening interview with Talent Acquisition.
- 3rd Stage - Final Meeting with Hiring Manager.
- Join us
- At Kantar, we have an integrated way of rewarding our people based on a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay-for-performance culture, where your reward and career progression opportunities are linked to what you deliver.
- We also make sure we create an equality of opportunity in a fair and encouraging working environment where people feel included, accepted and are allowed to thrive in a space where their mental health and well-being are taken into consideration.

Country

South Africa

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human