Parts Manager: Falcon Agriculture Equipment

7 hours ago

Howick, South Africa Senwes Ltd. Full time

**PURPOSE OF THE JOB**:
**DUTIES AND RESPONSIBILITIES OF THE JOB**

Stock Management & Optimization
- Ensure the sufficient availability of stock and timely delivery of non-stock items.
- Conduct seasonal stock planning and adjust sales forecasts where necessary.
- Optimize stock turnover and manage fast and slow-moving stock.
- Ensure availability of service parts on new equipment.
- Stay informed about market trends and manage the stock tracking process to optimize margins.

Parts Administration
- Investigate and address stock variances and compare prices with competitors.
- Oversee the administration activities of the parts department and report weekly on progress.
- Monitor and control courier expenditures to ensure cost-efficiency.

Customer Relationship Management
- Maintain excellent customer service and ensure satisfaction.
- Establish and nurture strong relationships with customers and stakeholders.
- Engage in promotions, farmer days, agricultural shows, and pre/post-season marketing.
- Address specific customer needs and provide technical feedback regarding products.
- Implement a proportional stock count system and manage stock outages.

Parts Budget Management
- Manage the department’s allocated budget and monitor expenditure.
- Track margins, income, and initiate corrective actions where necessary.
- Regularly report on variances and financial performance.

**Requirements**:

- National Senior Certificate
- Post-matric management qualification.
- Experience: At least 5 years of relevant experience, with a minimum of 2 years in a managerial role in parts management, preferably within the agricultural industry.
- Strong attention to detail and commitment to maintaining accuracy and accountability in all aspects of the job.

Skills and knowledge
- Strong knowledge of the Agricultural Industry and parts management.
- Computer Literacy: Proficient in relevant software and systems for stock management and reporting.
- Excellent negotiation and interpersonal skills.
- Sound knowledge of business management principles.
- Proven ability to manage customer relationships and customer satisfaction effectively.
- Strong leadership and team management skills.
- Excellent communication, with the ability to build relationships both internally and externally.
- Strategic thinker with strong problem-solving skills.
- Highly organized and able to manage multiple tasks effectively under pressure.
- _____________________________________________
- Kindly note that a consumer credit record will be requested in respect of all appointments which involve dealing with cash or finances.

**Closing date : 10 January 2025

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