Senior Customer Success Manager

1 week ago

Cape Town, South Africa Initiate international Full time

We have an amazing career opportunity for a **Senior Customer Success Manager** to join a marketing tech company that specialises in outreach optimization at their offices in **Cape Town**. They need someone to lead the charge with their customer success team, and ensure they continue to deliver excellence to clients; (especially important) as they evolve the business. This **job** calls for someone who wants to see their team & customers succeed - and will go the mile to achieve this. Does this sound like you? Keep reading

The **Senior Customer Success Manager** in **Cape Town** will be responsible to deliver customer success excellence for their own few clients - however, where you would focus; and what sets you apart of the others is your years of experience on the frontlines delighting clients. You are hellbent on performing to a best Standard Operating Procedure (SOP) always. It’s how you ensure excellence of delivery, consistently. You’re also passionate about maintaining the currency these SOPs (especially as the business evolves) and an adherence to them.

Being masterful at building (client) trust, you assist your team delivering results to their clients. Your ability to foreshadow, “hold safe” and manage all clients’ expectations is your superpower. Your **job** is to create safety for our business by ensuring delivery to clients of your team, and mitigate any roadblock they might face along the way. Delivery of results is what counts, and by meeting these expectations of clients you create consistency & predictability. Pro-activity wins here.

Requirements for this **Senior Customer Success Manager job** in **Cape Town**:

- ±3-5 years of work experience in B2B Customer Success
- Strong handle of structures, customer success & process/project management
- Deep interest in business
- Active commitment to customer success
- Eager to build experiences that delight stakeholders
- Great with people & understanding of needs (i.e.: good and reading between lines - and at understanding what needs to be done)
- Understand the power of automation & templatization for acceleration / scale
- Excellent communicator - written & verbal. (points awarded for an appreciation with marketing messaging)
- Good record of delivery with small teams
- A healthily addiction to order & driving “to do” lists
- Tenacious & hungry to get things out on the other side
- Points awarded for people who operate to an Agile methodology

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