Client Experience Manager

2 days ago

Johannesburg, South Africa Network Contracting Full time

Build relationships that allow for the managing of expectations, the sharing of knowledge and diverse
insights; and the creation of buy-in
Engage in cross-functional relationships to obtain and to provide work support

Resolve customer dissatisfaction/complaints by taking ownership of the problem
Analyse customer feedback to help improve customer service
Ensure that delivery is accurate, timeous and of an acceptable standard
Ensure that product or service knowledge and advice is technically accurate
Know and understand customer needs to deliver a quality service

Propose ideas to improve customer service
Identify effective activities to address own development gaps
Create own development plan and review plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and
performance
Keep abreast of learning opportunities, changing products and trends

**Non-Negotiable**:
**Will go through the design fases**:
**Empathize design**: interview clients their systems processes
Define and solve the problem innovatively
Design what the future experience for the client will be.
Work with the solutions architects
Speak to business
Facilitate workshops
Sell benefits

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