IT Knowledge and Content Manager
1 week ago
**Location**: Cape Town
**Remuneration**: Market related
**HLR Reference #**:HLR7959
**Environment**:
International Company with Cape Town office. Company is an industry leader in its specialists area of supply SAAS to Clients in 100 countries
**Pur**pose of the role**:
- Develop and maintain a knowledge base including technical documentation, user manuals, and best practices.
- Ensure proper version control and naming conventions.
- Produce clear and user-friendly release notes and product guides as well as instructional videos and multimedia content.
- Facilitate internal training sessions.
- Design and deliver new employee onboarding programs.
- Develop training materials and resources tailored to specific roles and learning objectives.
- Identify and lead projects to enhance knowledge sharing, such as the creation of an online how-to portal.
- Incorporate feedback from stakeholders to improve documentation and training resources.
- Offer guidance and support on documentation standards and best practices.
- Respond to technical inquiries and support requests in a timely and accurate manner
**Qualifi**catio**ns and Experience Required**:
- **Bachelor’s degree in a relevant field or equivalent practical experience.**:
- **Minimum of 5 years’ experience in a content/knowledge management role with experience in a SaaS environment**:
- **Demonstrated experience in technical writing, documentation management, and software training.**:
- **Proficiency in content creation tools and platforms, including video editing software.**:
- **Strong project management skills**:
- **Knowledge of the telematics environment would be advantageous**
- **A proactive and adaptable mindset, with a commitment to continuous learning and improvement.**:
- **Strong communication skills (written, verbal and presentation).**:
- **Ability to demonstrate high levels of professionalism, customer service and leadership.**:
- **Ability to deal with ambiguity.**:
- **Strong teamwork and collaboration skills.**:
- **Results driven, “can do” attitude and resilience.**:
- **Strong delivery management and organisational skills.**:
- **Ability to prioritise and effectively manage many tasks at the same time.**
***
**Consultant**: Debbie Wilke
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