Customer Experience Specialist
2 weeks ago
**Who we are**
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
**Job summary**
We are in the market for a Customer Experience Specialist with professional working proficiency in French to join our team in Cape Town**.**
As Customer Experience Specialist (French Portuguese Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
**What you will do**
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
**What you will have**
- Professional working proficiency in French (essential)
- 1+ years' experience in a customer service or similar role
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
**Benefits**
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
LI-FP1
-
Customer Experience Specialist
2 weeks ago
Cape Town, South Africa DigiCert Full time**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
-
Customer Experience Specialist
2 days ago
Cape Town, South Africa Digicert Full timeWho we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...
-
Customer Experience Specialist
1 week ago
Cape Town, Western Cape, South Africa DigiCert Full time R250 000 - R400 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert Full time R180 000 - R250 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
-
Customer Experience Specialist
1 week ago
Cape Town, Western Cape, South Africa DigiCert Full time R250 000 - R500 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...
-
Customer Experience Specialist
1 week ago
Cape Town, Western Cape, South Africa DigiCert Full time R80 000 - R120 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...
-
Customer Experience Specialist
1 week ago
Cape Town, Western Cape, South Africa DigiCert Full time R250 000 - R400 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...
-
Customer Experience Specialist
1 week ago
Cape Town, Western Cape, South Africa DigiCert Full time R250 000 - R400 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...
-
Customer Experience Specialist
15 hours ago
Cape Town, Western Cape, South Africa DigiCert Full time R250 000 - R500 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...
-
Customer Experience Specialist
1 week ago
Cape Town, Western Cape, South Africa DigiCert Full time R250 000 - R500 000 per yearWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
