Installations Coordinator
1 week ago
We are looking for a Coordinator to administer and organize all types of installations from Core Network installations with our contracting teams to Drop cable installations for new orders. The coordinator will be responsible for the management and coordination of the resources involved in the installations and ensuring that installations are on track. The coordinator will report to the Operations Manager with consistent feedback with measurable KPIs.
**Duties and responsibilities**
- **Customer Installations**
- Activating new customer services, changes, and cancellations via the Open Fibre portal
- Schedule installation dates/times with the customer and ISP
- Schedule Open Fibre contractor teams and maintain their installation within their KPIs / turnaround time
- Tracking materials and time used during installations for daily feedback to the Operations Manager to align billing
- Following up on documentation upon completion of site surveys, call outs or installations
- Maintaining information accuracy on the Open Fibre portal and internal project management systems.
- Working closely with the Operations Manager to ensure all issues and risks are effectively managed
- Track the progress and quality of work being performed
**Minimum Requirements**:
- Grade12/Matric
- Minimum 2 years’ experience in installation related coordination
- Minimum 2 years’ experience in the fibre to the home or business
- Computer literate (MS Office packages)
- Excellent communication skills
- Knowledge of Fibre Services / ISP environments
- Multi-tasking, good planning and organization skills
- Work well under pressure and team player
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