Senior Manager: Supplier Contract Manager

Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between
business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against
contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users
and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work

JOB RESPONSIBILITIES

Tactical/ Operational supplier relationship management
- Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance

management frameworks of contracts
- Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
- Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
- Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
- Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
- Dispute resolution
- Manage team

Strategic supplier relationship management:

- In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
- Is responsible for supplier relationship management and performance management
- Executes supplier development activities
- Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
- Assesses and defines the supplier risk management plan and mitigation actions

Manages internal customer relationships
- Supports the management of internal client feedback and query resolution on supplier performance
- Administers periodic surveys to measure customer feedback for continuous improvement
- Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal

clients
- Improves and reinforces procurement's profile and recognition within the internal customer community
- Acts as a source of expert market knowledge, insight and advice to customers

Manages contract compliance and payment terms as per Openserve policies
- Closely monitors contract compliance and flags areas of non-compliance for corrective action
- Identifies methods for optimising user compliance and customer satisfaction
- Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance

Manages people performance and development
- Manages the performance, development and implementation of his/her team#s learning and growth plans and provides coaching and mentoring to

ensure ongoing learning and development
- Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM

An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes Detailed knowledge of

telecommunications next generation network market and trends

Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management Experience in

building and managing long term internal and external

business relationships

KEY STAKEHOLDERS (INTERNAL/EXTERNAL)

Corporate Governance

HR

Finance

IT

Openserve Business Operations

Commercial and Sales

Legal Services

Suppliers

Industry and regulatory bodies

KEY DECISION-MAKING AUTHORITY

Execute plans and processes

Service Delivery

vendor portfolio management

Ensuring the post contract strategy is aligned with the overall business objectives

KEY METRICS

Performance of service providers and delivery against operational KPIs
- For more information please contact:
**Remeze Smith