Head of IT Operations

**Job Overview**:
**Application Deadline**: 5 November 2025**Job Location**: Johannesburg, Gauteng**Job Title**: Head of IT Operations**Salary Offer**: R40,000 - R60,000**Education Level**: Diploma**Job Level**: Management**Minimum Experience**: 8 - 10 Years

**Head of IT Operations job vacancy in Johannesburg.**:
The Head of IT Operations is a senior leadership role responsible for the efficient delivery, stability, and scalability of the organization’s IT systems, infrastructure, and support services.

This role focuses on day-to-day operational excellence, vendor management, platform optimization, and service delivery, while aligning IT operations with business objectives.

**Salary**: R40 000 - R60 000 per month.

**Key Responsibilities**:

- IT Operations & Infrastructure
- Lead the management, monitoring, and optimization of IT infrastructure and hosted environments.
- Oversee day-to-day IT service delivery, ensuring high system availability, performance, and resilience.
- Implement best practices for incident, change, and problem management.
- Develop, document, and enforce Standard Operating Procedures (SOPs) across IT operations.
- Ensure all IT operations are compliant with security, regulatory, and governance standards.
- Service Delivery & Support
- Provide oversight and direction to IT support teams, ensuring SLA adherence and customer satisfaction.
- Act as the escalation point for critical incidents and system issues.
- Drive root cause analysis, continuous improvement, and preventative maintenance practices.
- Develop training programs to upskill support staff and standardize service quality.
- Vendor & Platform Management
- Manage multi-vendor platforms including Microsoft, Silicon Sky, Sophos, N-able, Cambium, Unifi, and Grandstream.
- Oversee supplier relationships, contracts, escalations, and service reconciliations.
- Ensure effective implementation, administration, and lifecycle management of platforms and services.
- Negotiate pricing, licensing, and service agreements to ensure cost efficiency and value.
- Internal Systems & Tools
- Administer internal systems including Kaseya Autotask, VSAX, Quote Manager, and CloudQuote.
- Oversee IT operations tooling and automation initiatives to drive efficiency.
- Provide technical advisory support for internal projects and cross-functional initiatives.
- Support marketing and PR teams with technical input for campaigns and proposals.
- Security & Risk Management
- Ensure operational compliance with security frameworks and policies.
- Oversee endpoint, network, and cloud security operations.
- Lead business continuity, disaster recovery, and contingency planning.
- Partner with senior leadership to assess risks and implement mitigation strategies.

**Requirements**:

- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- 8-10 years of progressive experience in IT operations, infrastructure, or service delivery leadership.
- Proven track record of managing IT support teams, multi-vendor platforms, and vendor relationships.
- Strong background in cloud services, SaaS platforms, security systems, and enterprise networking.
- Hands-on experience with operational frameworks (ITIL, ISO standards preferred).

**Key Skills & Competencies**:

- Strong leadership with the ability to manage teams, vendors, and stakeholders.
- Deep knowledge of IT operations management, monitoring, and automation tools.
- Excellent problem-solving, analytical, and decision-making abilities.
- Strong understanding of incident, problem, and change management best practices.
- Effective communicator with the ability to translate technical operations into business outcomes.
- Risk-focused mindset with experience in disaster recovery and business continuity planning.

**Desirable Certifications**:

- ITIL Foundation or higher
- Microsoft Certified: Azure Administrator / M365 Enterprise Administrator
- Sophos Certified Engineer
- Kaseya and N-able platform certifications
- Networking certifications (CCNA, CompTIA Network+, etc.)