General Manager

**General Manager - World Class 5* Game Lodges Sabi Sands Mpumalanga**

Looking for an experienced and competent General Manager to be in total control of the 5* Game Lodges of this retreat, both for our guests and our team of staff in a high paced environment.

**KEY FOCUS AREAS**

General Management
- To meet with the General Manager of Operations monthly or as required and update on property operations.
- Attend meetings with the Leadership team as required.
- To maintain and ensure the good will of the brand at property level.
- To be a key ambassador of the Game Lodge / luxury Retreats Collection and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
- To ensure the developed set and property standards are upheld and maintained.
- To ensure the management personnel of the property is up to standard, ensuring a streamlined and effective management structure in line with hospitality trends.
- To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
- To have monthly one on one meetings with all managers and HODs reporting directly.
- To assist if any of the management positions are vacant.
- To assist in achieving the best procurement agreements for the property.
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Development & Staff Management
- To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater Game Lodges & Unique Properties Collection / Group.
- To implement training and facilitate the use of appointed internal and external trainers.
- Assist in facilitating cross property training for employees who would benefit from cross training at other properties.
- To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
- To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.

Performance Management
- To drive and monitor the effective implementation and execution of MFC Performance Management and Succession
- Planning processes.
- Drive and run the effective implementation of the Performance Management system.
- In liaison with senior management and HODs, define mandated company/property KPIs.
- In liaison with HODs, define personal KPIs for each staff member, according to the KPI requirements.
- Plan, organize and attend Performance Planning discussions and Performance Reviews, ensuring that the correct process is followed.
- To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Community
- Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS QUALIFICATIONS AND SKILLS
- 5 years minimum management Experience in operation of similar size and complexity within a wildlife setting.
- F&B Background advantageous
- Sound knowledge of MS Office Suite.
- Valid Code 08 drivers license and own reliable transport essential.
- Unrelenting attention to detail and high standards, excellent hygiene principles
- Guest focus philosophy, living the brand and driving the Group's experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer.
- Strong financial acumen and computer literacy. Experience with monthly financial reporting and budgeting critical.
- Energetic, proactive person who understands the Guest Experience and is able to continue developing this to an exceptional standard to ensure ongoing guest satisfaction.
- Aware, disciplined, consistent, compassionate, respectable, good communication.
- Passionate about sustainable tourism and conservation.

**Salary R 65 000 - R 70 000**

2 bedroomed house with a study, lounge dining room and kitchen with stunning views over the Sabi River and KNP bushveld

Medical Aid Contribution

Provident Fund Contribution

**Job Types**: Ful