Membership Manager

**Job Purpose**:
The Membership Manager will ensure the acquisition of new members for the Facility - through the effective management of specific monthly sales targets by membership consultants - and the maintenance of service excellence and relationship building with current as well as potential members.

**Minimum Qualifications / Experience**:

- Matric or equivalent working experience
- At least 2 years’ experience in a commission based, sales environment

**Required Skills**:

- PC Literacy: Microsoft Office
- Ability to effectively communicate and interact on all levels
- Exceptional sales skills
- Strong Leadership Skills
- Must be target / goal driven
- Display excellent customer service skills
- Enthusiastic, with high energy levels
- Display honesty and integrity

**Required Behavioural Competencies**:

- Excellent communication skills
- Ability to build customer loyalty
- Display emotional intelligence
- Ability to build positive working relations
- Maintain high work standards
- Effective decision making
- Adaptability

**Key Performance Areas**:
**(1) Memberships Sales**
- Ensure sufficient technical knowledge and skill to perform sales tasks
- Effectively keeping abreast of current development and trends
- Ensure the achievement of all monthly targets as presented at the monthly sales launch
- Responsible for ensuring the effective closure of all sales deals

**(2) Sales Administration**
- Ensure the accurate completion of membership agreements in accordance with the relevant policies and procedures
- Ensure all relevant documentation is attached to the agreement
- Effectively handle all sales related complaints / queries
- Effectively verify the banking of membership agreements

**(3) Lead Generation**
- Effectively promote the facility by word of mouth
- Actively seek referrals to ensure appointments with prospective members
- Create an effective client data-base for easy reference on service calls / gaining referrals

**(4) Communication and Customer Focus**
- At all times ensure effective communication with all relevant parties - by clearly conveying information and ideas, both verbally and in writing
- Operate with integrity and earn respect
- Effectively build customer relationships by making the customer and their needs a primary focus of one’s actions
- Take responsibility for customer satisfaction and loyalty by taking the HEAT
- Build positive working relationships by helping accomplish work outcomes and facilitating agreement

**(5) Decision Making and Innovative Energy**
- Ensure effective decision making in routine as well as complex situations
- On an ongoing basis project a positive attitude and energy
- Continuously creating innovative solutions to work Situations

Pay: R8,000.00 - R12,000.00 per month

Ability to commute/relocate:

- Louis Trichardt, Limpopo: Reliably commute or planning to relocate before starting work (required)