Commission Support Administrator Learner

2 weeks ago

Centurion, South Africa Momentum Life Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Manage commission specific queries accurately for intermediaries and sales employees within Momentum.

**Requirements**:
**Qualifications**
- Grade 12 (Matric).
- 0 - 1 year's relevant work experience
- Relevant Qualification

**Duties & Responsibilities**

**Key Responsibilities**
- Manage commission specific queries and SLAs of the team by assigning, directing and escalating all queries.
- Report on the operational activities within the area of responsibility to inform operational efficiencies.
- Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
- Transfer of intermediary client books according to regulations.
- Establish your own work procedures or schedules to manage and keep track of daily activities and tasks.
- Assist in the preparation of regularly scheduled reports, as required.
- Challenge processes that do not serve the business - ease of business
- Good understanding of Compliance process adherence and impact of non-adherence
- Ensure all information received is correctly captured, recorded and kept up to date on daily stats spreadsheet hosted on MS Teams.
- Identify and report process and system failures and enhancements to improve client experience.
- Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.

**Client Advisor: Stakeholder Engagement**
- Ensure all internal and external engagements are conducted in a professional manner.
- Delivery on service level agreements made with internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Provide authoritative expertise to stakeholders.
- Maintain meaningful business relationships with all stakeholders.
- Participating in and contributing to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service

**Competencies**

**Competencies**
- Attention to detail
- Working with people
- Relating & networking
- Deciding and initiating action
- Adhering to principles and values
- Writing & Reporting
- Analyzing
- Planning & organizing
- Delivering results
- Meeting customer expectations

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