Collection Consultant

1 week ago

Southern Suburbs, South Africa Homechoice Full time

**Purpose of the role**

**Key Performance Areas**

**Generate revenue**
- Collect money on profile 0 - 2+ delinquent accounts (60-90 days) within 30 days
- Obtain “promise to pay” from customers
- Rehabilitate and educate customers with regards to their payment profile
- Achieve daily collection targets

**Efficiency and productivity**
- Negotiate payments from customers following the call script, within dialer time and meet departmental KPA targets
- Completion of lost time sheets on a daily basis
- Adhere to company systems, processes, policies and procedures
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

**Customer service**
- Negotiate with customers in a way that does not tarnish the relationship of the customer
- Ensure that a polite, friendly, efficient and professional service is provided

**Quality standards**
- Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
- Capture all details of customer liaison and agreements accurately onto the system

**Qualifications & Accreditations**
- Grade 12 / Matric or Equivalent Qualification

**Experience & Skills**
- Minimum of 1 year Collections experience within a Contact Centre
- Effective communication skills (verbal and written)
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
- Excellent telephone etiquette

**Attributes & Behavior's**
- Performance-driven and results-orientated with a relentless drive to succeed
- A strong can-do attitude and an energetic positive approach
- Attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication
- Team player but able to work independently

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