QA Analyst

2 weeks ago

Durban, South Africa CallForce Full time

**Experience and skills required**:

- 2-3 years experience in a similar role
- Excellent verbal, written and interpersonal communication skills
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be self-motivator and self-starter
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Solid time management skills
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Creative ability & writing proficiency
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed

**Responsibilities**:

- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Perform other duties as assigned.

  • QA Analyst

    2 weeks ago

    Durban, South Africa Centrevo Full time

    **Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

  • QA Analyst

    2 weeks ago

    Durban, South Africa Centrevo Full time

    **Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

  • QA Engineer

    4 weeks ago

    Durban, South Africa Vista Full time

    Location : Open to Cape Town, Johannesburg or Durban based applicants Duration : 6 month initial contract Type : Open to Independent Freelance or Fixed Term Employment Contract We are seeking a highly skilled and motivated Senior QA Engineer to join our dynamic and collaborative software development team. As a senior member, you will play a critical role in...

  • QA Analyst

    5 days ago

    Durban, South Africa Centrevo Full time

    **Purpose of the Job**:Is to fold supporting the business in undertaking independent quality assurance checks on agent’s work delivered across voice and digital channels as well as capturing insights around process performance and customer behaviour that can be used to drive improvements. The role holder will work using campaign specific scorecards and...

  • Software Quality Analyst

    5 days ago

    Durban, South Africa Games Global Full time

    Enhance based in Durban, is looking for a proficient Software Quality Analyst who is passionate about Quality - creating innovative test strategies, driving software quality standards, and seeking efficiencies through test automation. As our Software Quality Analyst, you will join an innovative and high performing studio, working collaboratively with all...

  • Senior Software Quality Analyst

    1 day ago

    Durban, South Africa Expleo Full time

    Overview: The search is on for a Senior Software Quality Analyst who will support our company’s growth strategy by ensuring that our software packages are error-free. We want someone who is hawk-eyed to spot any imperfections in every release and to be at the forefront of leading or participating in the testing of systems. We want someone who is going to...

  • Telesales Agents and Quality Analysts

    2 weeks ago

    Durban, South Africa Career Empire Full time

    **ICS Recruitment** **We are looking for well experienced telesales agents and quality analysts to join our growing team.** Minimum requirements: Grade 12 or equivalent Experience in Telesales/QA (Minimum 1 year experience) We offer a basic salary, commission, attendance bonuses, incentives. Be part of our growing team with an exciting work environment,...

  • Software Quality Analyst

    2 weeks ago

    Durban, South Africa Games Global Full time

    Enhance based in Durban, is looking for a proficient Software Quality Analyst who is passionate about Quality - creating innovative test strategies, driving software quality standards, and seeking efficiencies through test automation. As our Software Quality Analyst, you will join an innovative and high performing studio, working collaboratively with all...

  • Hybrid QA Analyst

    6 days ago

    Durban, South Africa Kerridge Commercial Systems Full time

    A leading software solutions company in Durban is seeking a Test Analyst to join their team. This role emphasizes preparing test plans, conducting testing, and providing crucial feedback to development teams. Ideal candidates will have 1-3 years of software testing experience, be familiar with test management tools, and possess a degree in a relevant field....

  • Software Quality Analyst

    3 days ago

    Durban, South Africa Expleo Full time

    Overview: Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are looking for a **Software Quality Analyst**: - _to join our dynamic team in South Africa. Conducting manual functional testing on projects. Their involvement is across the QA process and they are...