On-site Technical Support Specialist

3 days ago

Midrand, South Africa First Technology Pty Ltd Full time

TechSonic is looking for a skilled and customer-focused On-Site Technical Support Specialist to manage and maintain Zoom Rooms at a client’s location. This role ensures the seamless operation of video conferencing systems, troubleshooting technical issues, and providing hands-on support for Zoom-enabled meeting spaces. The position is contingent on employer's service agreement with the client.

Key Responsibilities:
Technical Support & Maintenance
- Provide real-time, on-site technical support for Zoom Rooms and associated AV equipment.
- Diagnose and resolve hardware, software, and network issues related to Zoom Rooms.
- Conduct routine system checks, firmware updates, and preventative maintenance.
- Collaborate with TechSonic’s remote support team for complex troubleshooting.

User Assistance & Training
- Assist end-users with Zoom Room setup, functionality, and troubleshooting.
- Deliver basic training to employees on using Zoom Room technology effectively.
- Maintain user guides and best practice documentation.

Installation & Configuration
- Support the setup and configuration of Zoom Room systems, including cameras, microphones, and displays.
- Ensure all equipment is properly integrated with the client’s IT infrastructure.

Reporting & Compliance
- Document technical issues, resolutions, and system performance metrics.
- Provide regular reports to TechSonic and the client on service levels and system health.
- Ensure compliance with client and TechSonic’s IT security and AV policies.

Additional Online Support
- Provide online support for other TechSonic clients as required during employment.
- Assist remotely with troubleshooting, training, and system configurations for clients outside of the primary client location.

Employment Terms:

- The role is contract-based and contingent on employer’s agreement with the client.
- Any changes to the contract may impact the employment duration.
- The employee may be required to provide online support to other clients during their employment as part of their responsibilities.

Skills/Technical Competencies:

- Microsoft Office Suite: Word, Excel, Outlook, Teams
- Strong understanding of video conferencing systems, networking, and AV hardware
- Minimum of Gr12 (Matric In South Africa) or equivalent. (These include the National Certificate (Vocational) Level 4, the General Education and Training Certificate for Adults)

Soft Skills:

- Excellent problem-solving, communication, and customer service skills
- Ability to work independently on-site, liaise with client IT teams, and adapt to a dynamic environment
- Attention to detail
- Ability to multitask
- Time management
- Confidentiality and Discretion

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