Store Manager

3 days ago

Cape Town, South Africa Kingsmead Full time

As the leading family shoe retailer in South Africa, Kingsmead is passionate about offering the best selection of branded footwear in the country for the whole family
You’ll find styles for women, men and kids from brands like Skechers, Hush Puppies, Ipanema, Pierre Cardin, Tomy, Crocs, Hi-Tec, Turtles, Soviet, Cat, Spoilt Girls, Bronx, Footglove, Mia, Urban Art and many more
With over 48 stores across South Africa and growing, Kingsmead is quickly becoming the shoe store of choice for anyone looking for affordable footwear.
Company overview
Key responsibilities

**1. Leadership and team management**:
Recruit, train, and supervise a team of retail associates, ensuring they deliver outstanding customer service.
Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
Foster a positive and motivating work environment, encouraging teamwork and collaboration.
2. Sales and performance
Set sales targets and develop strategies to achieve and exceed them.
Monitor sales metrics, analyse data, and implement actions to improve store performance.
Utilise effective sales techniques to drive revenue and meet company objectives.
3. Customer experience
Ensure exceptional customer service standards are upheld at all times.
Handle customer inquiries, concerns, and complaints with professionalism and efficiency.
Develop and maintain strong relationships with regular customers to drive loyalty and repeat business.
4. Inventory management
Oversee inventory control, including ordering, receiving, and stock replenishment.
Implement efficient inventory management practices to minimise stock losses and maintain optimal stock levels.
5. Visual merchandising
Ensure the store layout and product displays are visually appealing and aligned with the company's brand image.
Regularly update and maintain visual merchandising standards to attract customers and drive sales.
6. Store operations
Maintain store cleanliness, organisation, and adherence to safety standards.
Oversee daily opening and closing procedures to ensure operational efficiency.
Manage store budgets and expenses, working to achieve cost-effective operations.
7. Compliance
Ensure compliance with company policies, procedures, and legal regulations.
Implement loss prevention measures to safeguard the store against theft and shrinkage.
Qualifications and skills
Proven experience as a retail store manager or similar managerial role in the retail industry.
Strong leadership skills with the ability to inspire and motivate a team.
Excellent communication and interpersonal abilities.
Sound understanding of retail sales principles and customer service practices.
Proficient in inventory management and visual merchandising.
Analytical and problem-solving skills to drive sales and operational improvements.
Flexibility - able to adapt as retail changes.
Minimum of 2-3 years of experience in retail management.
- Drivers licence and own vehicle an advantage

Thank you for taking an interest in Kingsmead
Many thanks
Kingsmead HR Team

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